1 Rookie
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1 Message
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48
May 22nd, 2025 11:45
G16 7630, AWCC won't start after update, System Still Booting Up loop
<Inspiron G Laptops belong on the Inspiron Laptops board, not the Alienware Desktops board. DELL-Admin>
@Jyuln same here with my dell g16 7630...
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DELL-Nat M
Community Manager
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3.2K Posts
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May 26th, 2025 12:43
Hello everyone,
If you're experiencing an issue when installing or launching Alienware Command Center and see the following error message: "Something went wrong. System still booting up. Not to worry! Wait a few minutes and try again."
This issue can be resolved by updating SupportAssist on your system to version 4.8.2 or later.
How to Update SupportAssist:
Option 1: Automatic Update
Option 2: Manual Download
SupportAssist for Home PCs
After updating, try launching Alienware Command Center again. The issue should be resolved.
If you continue to experience problems, we recommend contacting technical support by clicking “Get Help Now” at the bottom right corner of this page.
Read more: Alienware Command Center Version 6.6.14.0 Installation Issues on the Dell G15 5530 and G16 7630
anne_droid
3 Apprentice
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655 Posts
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May 22nd, 2025 12:00
Hi
Can you do a hard reset, and then try an F8 Safe Boot?
DELL-Jesse L
Moderator
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17.6K Posts
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May 23rd, 2025 09:59
We had this issue as a known issue and the fix is:
If the issue is not resolved do let me know.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.