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2 Posts
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66
April 9th, 2025 18:38
XPS only charges when it's off
Hello. Have a XPS 9520 and have been having some issues with charging. (3 weeks of issues and had it 3 yrs total)If it's on, it gives me the slow charging issue even though I'm using the original equipment. However, when it's off, the light in front turns on and it charges.
Any help would be greatly appreciated.
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budlizard
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2 Posts
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April 10th, 2025 16:17
This is what I ended up doing and it's been working since.
"To perform a hard reboot on a laptop, hold down the power button for 15-20 seconds until the laptop shuts off completely, then wait a few seconds before pressing the power button again to restart. "
ejn63
10 Elder
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28.6K Posts
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April 9th, 2025 19:07
Is the AC adapter original and detected in setup (F2 at powerup) with its power rating? If it isn't, the charge rate will suffer particularly when the system is powered up.
If the AC adapter IS detected correctly, how much life is left in the battery (i.e., run a powercfg /batteryreport at a command prompt with admin privilege and compare the current and design capacities of the battery). If the battery has lost more than 30% of its design capacity over time, it likely need to be replaced.
Hoanganh.xps9500
1 Rookie
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15 Posts
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April 11th, 2025 07:06
t's happening to a lot of xps 9500 9510 9520 models. I'm having the same thing.