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21 Posts
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May 26th, 2023 06:00
XPS 15 7590 BIOS 1.21.0 Video Fan error message while booting
XPS 15 7590
Has anyone else had the following issue since upgrading the BIOS to 1.21.0?
It looks like they've introduced a video fan check during boot. Laptops obviously don't have video fans and so the check fails and displays an error (see below - I've blanked out my service code btw). It also delays booting while it's trying to test the non-existent fan, which is a pain. I've had to revert to 1.20.0 for the time being.
ePSA Alert
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Fan - The (Video Fan) fan failed to respond correctly
Continue troubleshooting the system with the information provided below at
https://supportassist.dell.com or with technical support. Use a mobile device to scan the QR code or click on the link below to continue troubleshooting.
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| EPSA Build 4400.13 UEFI ROM, Service Tag: XXXXXXX, Node: 0, SystemID: 0905, BIOS: 1.21.0 [ Cables ] EPPID = CN0T8KGXCMK009990080A00 Platform SSID = 0905 Power Supply = Installed CPU = Installed Memory Module = Installed Functional Memory = Installed Memory SPD = Installed Keyboard = Installed LCD Cable = Installed Wireless Switch = On Wireless LAN = Installed Bluetooth = Installed [ PCIe ] PCIe Physical Slots = 4 Bus 1, PCIe Slot 01: Vendor 10DE, Device 1F91, SubVendor 1028, SubDevice 0905, Tag 0100 Bus 3, PCIe Slot 20: Vendor 8086, Device 15DA, SubVendor 1028, SubDevice 0905, Tag 0200 Bus 5, PCIe Slot 01: empty Bus 4, PCIe Slot 20: Vendor 8086, Device 15D9, SubVendor 1028, SubDevice 0905, Tag 0400 Bus 3A, PCIe Slot 08: Vendor 8086, Device 15DB, SubVendor 1028, SubDevice 0905, Tag 3A00 Bus 3B, PCIe Slot 04: Vendor 8086, Device 2723, SubVendor 1A56, SubDevice 1654, Tag 3B00 Bus 3C, PCIe Slot 08: Vendor 10EC, Device 525A, SubVendor 1028, SubDevice 0905, Tag 3C00 [ LCD/Display Panel ] Horizontal resolution = 1920 pixels Vertical resolution = 1440 pixels EDID Length = 128 bytes LCD Panel Manufacture ID = 104D LCD Panel Product ID = 14B9 LCD Panel supports BIST = Yes [ Storage ] Hard Drive 1-0-9 OEM: SK hynix, product: PC611 NVMe SK hynix 1TB, revision: 11001111 S/N: CD07N72341010824H, type: NVMe, size: 1 TB M.2, PPID: KR0MXTT3SK50008201FIA02 [ Boot ] BootPath = MBR of Hard Drive 1-0-9 [ USB ] Ultra USB 3.0 = 0781:5591 Manufacturer = SanDisk Serial Number = 4C530000310810115540 Wireless Cntrlr = 8087:0029 Goodix Fingerprint Device = 27C6:5395 Manufacturer = HTMicroelectronics Serial Number = HTK32 Integrated Webcam = 0C45:6723 Manufacturer = CN09357G8LG0097DA5MTA01 [ Video ] Intel(R) Graphics Controller, Memory Size 10.54 MB, Address: 0x80000000 [ Battery ] Primary Battery ChargeCycles = 83 Temperature = 27C Voltage = 11013mV Current = -4371mA RemainingCapacity = 5.897Ah FullCapacity = 6.340Ah RelativeCharge = 93% BatteryHealth = Excellent ManufactureDate = 12/14/2021 SerialNumber = 203 Charger ChargerState = Not Installed [ Fan ] Processor Fan = 2396 RPM Video Fan = 0 RPM [ Processor ] Processor sockets = 1 U3E1: Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz [ Memory ] System Memory = 65536 MB DIMM A, 32768 MB, DDR4, 2667 MHz (Max 3200), MFG: Crucial Technology, S/N: E7169646, P/N: CT32G4SFD832A.C16FE DIMM B, 32768 MB, DDR4, 2667 MHz (Max 3200), MFG: Crucial Technology, S/N: E7169957, P/N: CT32G4SFD832A.C16FE [ System Management ] ProcHot Temperature = 100C Temperature Sensor = CPU Thermistor Temperature Sensor = SODIMM Thermistor Temperature Sensor = Ambient Thermistor Temperature Sensor = Ambient Thermistor Temperature Sensor = Ambient Thermistor Temperature Sensor = Ambient Thermistor Temperature Sensor = Ambient Thermistor Temperature Sensor = HDD Thermistor Temperature Sensor = Video Thermistor Temperature Sensor = Video Thermistor [ Diag Events ] DIAG 05/26/2023 13:12:17 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 08:21:07 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 08:17:55 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 08:04:24 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 08:00:03 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 07:47:58 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 07:29:23 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/26/2023 07:13:04 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128197 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/25/2023 05:18:16 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128714 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/25/2023 05:12:42 Fail PSA 4400.13 Error 2000:0511. Validate Code : 128714 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/22/2023 06:26:45 Fail PSA 4400.13 Error 2000:0511. Validate Code : 102987 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/20/2023 12:51:09 Fail PSA 4400.13 Error 2000:0511. Validate Code : 120730 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/18/2023 08:38:16 Fail PSA 4400.13 Error 2000:0511. Validate Code : 118279 Fan - The (Video Fan) fan failed to respond correctly DIAG 05/18/2023 08:20:54 Fail PSA 4400.13 Error 2000:0511. Validate Code : 118279 Fan - The (Video Fan) fan failed to respond correctly DIAG 09/21/2020 11:04:11 Fail PSA 4400.13 Error 2000:0155. Validate Code : 121431 Hard Drive - Not installed DIAG 09/08/2020 11:10:26 Fail PSA 4400.13 Error 2000:0155. Validate Code : 111531 Hard Drive - Not installed DIAG 08/25/2020 07:23:58 Fail PSA 4400.13 Error 2000:0155. Validate Code : 94883 Hard Drive - Not installed DIAG 04/29/2020 13:57:07 Fail PSA 4400.13 Error 2000:0155. Validate Code : 86732 Hard Drive - Not installed DIAG 03/26/2020 16:07:47 Fail PSA 4400.07 Error 2000:0155. Validate Code : 98374 Hard Drive - Not installed ** Processor Fan - Functional Test ** Started: 05/26/2023 13:15:39 Low Speed RPM ........: 2500 High Speed RPM ........: 5100 Max Speed RPM .........: N/A BIOS required in range 0 BIOS maximum samples 0 Required samples in range 1 Maximum samples 30 Test method ...........: Box Target fan RPM.........: 2500 Detected fan RPM.......: 2424 Tolerance in percent...: 40 BIOS required in range 0 BIOS maximum samples 0 Required samples in range 1 Maximum samples 30 Test method ...........: Box Target fan RPM.........: 5100 Detected fan RPM.......: 2658 Tolerance in percent...: 40 Target fan RPM.........: 5100 Detected fan RPM.......: 3836 Tolerance in percent...: 40 Ended: 05/26/2023 13:15:43, Elapsed time: 00:00:04 Test Results : Pass ** Video Fan - Functional Test ** Started: 05/26/2023 13:15:43 Low Speed RPM ........: 2500 High Speed RPM ........: 5100 Max Speed RPM .........: N/A BIOS required in range 0 BIOS maximum samples 0 Required samples in range 1 Maximum samples 30 Test method ...........: Box Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Target fan RPM.........: 2500 Detected fan RPM.......: 0 Tolerance in percent...: 40 Ended: 05/26/2023 13:16:14, Elapsed time: 00:00:31 Test Results : Fail Error Code : 2000-0511 Validation Code : 128197 Msg : Fan - The (Video Fan) fan failed to respond correctly |
No Events found!
filbert
4 Operator
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1.8K Posts
0
May 26th, 2023 07:00
Your laptop has two fans:
You may intentionally run Dell Diagnostics to confirm that error:
Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests.
The error code you quoted leads to this information:
SupportAssist Pre-Boot System Performance Check
Recommended action
Needs Attention.If you need to replace the fan, Parts-People has it in stock.
ejn63
10 Elder
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28.7K Posts
0
May 26th, 2023 07:00
The system does have both CPU and GPU fans --- it looks like one of has failed.
cliff001
1 Rookie
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21 Posts
0
May 26th, 2023 07:00
Yes, you're correct. The right-hand fan connector had popped out slightly or wasn't making a solid connection. Re-seated now and problem solved! Thanks.
cliff001
1 Rookie
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21 Posts
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May 26th, 2023 08:00
Thanks - all good now