1 Rookie
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2 Posts
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8193
December 16th, 2022 04:00
XPS 13 - Windows 11 Webcam fails to start or be recognised
XPS 13 9315
A few weeks ago the webcam just stopped responding and all my teams call switched to audio only.
I have run support assist and the camera does not show up as a piece of available hardware to troubleshoot. It is enabled in the BIOS and has no errors currently showing in device manager. It is listed as Intel(R) ADL AVStream Camera.
I have tried all available versions of this driver, all were unsuccessful.
Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera | Driver Details | Dell UK
I have today performed a factory reset and run all available updates and still no joy.
Is this a known issue on windows 11?
No Events found!
rgardner100
1 Rookie
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2 Posts
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December 22nd, 2022 06:00
My issue turned out to be a hardware fault. I went through Dell support and they ran through the normal diagnostics with me and then dispatched an engineer under the premium support option.
48 hours later the engineer replaced the entire screen and inbuilt camera. Fired it up and worked first time.
I was convinced it was a driver issue but I guess the hardware can also fail.
DELL-Nat M
Community Manager
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3.2K Posts
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November 26th, 2024 12:45
If you're experiencing this or a similar issue recently, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page.
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bastein410
1 Message
1
December 22nd, 2022 06:00
I was having this issue as well today after a Microsoft update. I went into the Device Manager, disabled and then enabled both the camera and my speakers (I was having an audio issue, too). Note: not uninstall. I then restarted my laptop and they seem to be functioning now. I hope it continues.
Furkan Gultekin
1 Rookie
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6 Posts
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October 30th, 2023 17:00
I have faced the same trouble after windows update. I tried that you recommend and Dell's website instructions. Also, I got in touch with Dell Support Team but they couldn't amend it and said that I wait for new Windows update.
I think it is not reasonable and, I need urgent solution.