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December 18th, 2024 15:25

XPS 13 9345 not finding an external bootable device

I am trying to wipe the drive and reinstall Windows 11 to a used XPS 13 9345 laptop by using an external USB flash drive. I used another computer to set up the flash drive using the Windows 11 Installation Media tool, but whenever I try booting from the USB using the temporary boot menu with F12 or by using Advanced Startup, the screen reads "No bootable devices found".

BIOS version: 2.2.0

10 Elder

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28.6K Posts

December 18th, 2024 17:19

You need Windows 11 for ARM64 on this model -- not X (Intel/AMD) 64.

https://www.microsoft.com/en-us/software-download/windows11arm64

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December 18th, 2024 15:34

For reference, the USB can be read through file explorer, and since there are only two USB-C port on this laptop, I have a USB-A to USB-C converter for the drive.

10 Elder

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28.6K Posts

December 18th, 2024 16:44

There are two possibilities -- either the adapter is the issue, or the flash drive isn't seen as bootable.  How was the flash drive prepared (and what OS is on it)?

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December 18th, 2024 17:02

@ejn63​ I downloaded the Windows 11 Installation Media application from this site, and I went through the typical installation process using my main Windows 11 laptop. I tried two different drives (one SanDisk and one PNY) and two adapters, both getting the same problem.

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December 18th, 2024 20:37

@ejn63​ Yup, that was the problem. Thank you!!

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