Start a Conversation

Solved!

Go to Solution

1308

October 20th, 2022 12:00

Upgrading my XPS 15 (L502X) RAM

XPS 15 L502X

XPS 15 L502X

I just upgraded my RAM from 2 4GB cards to 2 8GB cards. While the computer recognized the 16 GB of RAM and it seemed to work well for a day or so, it didn't take long for the system to jam up. I removed 1 card and it works better.  I switched the other card (by itself)  but it did not reboot properly. Given the data on my computer (and age) is it more likely my computer just can't handle 2 8GB cards or is the one card corrupt.

My Dell XPS L502X Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz is running Windows 10. My BIOS Version date is 9/7/2012.

4 Operator

 • 

1.8K Posts

October 20th, 2022 13:00

You can run 16 GB RAM in that system. I have the identical laptop using 16 GB.

I hope you bought a matched pair of RAM, as that is more likely to lead to success. DDR3 1333MHz definitely works. DDR3 1600MHz may work.

I also hope that you used a grounding strap when handling the RAM and installing. Without one, you could cause an invisible static discharge that damaged a RAM stick or slot.

You need to narrow down if the issue is with one stick of RAM, one RAM slot, or something broader.

First, rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. Wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. I know many people do such work without this, but it's a cheap and sensible precaution.

Disconnect the AC adapter.
Disconnect the battery.
Press and hold the power button for 30 seconds to discharge any residual electricity.

Remove the RAM sticks.
Use a soft rubber eraser (the type used to erase pencil) to clean all the RAM contacts on both sides. Use a clean cloth to brush off any eraser residue.
Moisten a microfibre cloth with 99% isopropyl alcohol and use a credit card to slip the damp cloth into each RAM slot to clean its contacts.

After everything is dry, insert only the suspect RAM stick firmly at a 30° to 45° angle, ensuring that it seats fully in the slot.

Reboot and see if it works.
If it doesn't, then:
Disconnect the AC adapter.
Disconnect the battery.
Press and hold the power button for 30 seconds to discharge any residual electricity.
Move the suspect RAM stick to the other slot.
Reboot and see if it works.

If the suspect RAM stick won't work in either slot, and the other RAM stick works in either slot, then one RAM stick is bad.
If either RAM stick works in one slot but neither works in the other slot, then that one slot is bad.

You didn't say whether it has a hard drive or an SSD. If it's a hard drive, replacing it with an SSD will make it much faster and more responsive, a noticeable difference and the most bang-for-your-buck that you can get for any upgrade. I have a Crucial Mx500 1TB SSD for mine, and Crucial recently reduced the prices on that excellent line of SSDs.

4 Operator

 • 

6.2K Posts

October 20th, 2022 13:00

Welcome to the Dell Community  @RockyX10 

Looking at your drivers, you may want to upgrade your BIOS.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=pwrkn&oscode=w764&productcode=xps-l502x

When doing Windows updates make sure to check for "Optional Updates".

Your CPU will support 32GB with 4 RAM slots.

https://ark.intel.com/content/www/us/en/ark/products/53469/intel-core-i72670qm-processor-6m-cache-up-to-3-10-ghz.html

So 16GB with 2 slots should be no problem.

I populate E6420XFR's (i7-2640M) with 16GB.

Best regards,

U2

5 Posts

October 25th, 2022 08:00

BTW Thanks much. Very thorough answer.

RockyX10

5 Posts

October 25th, 2022 08:00

Thanks very much I followed your directions  and updgraded the BIOS.

Cheers,

RockyX10

5 Posts

October 25th, 2022 08:00

 So I went through the steps as well as I could, changing out the two RAM sticks.  I found that they worked equally well but the one slot did not.  One of the reasons I upgraded to 16GB was because I was having constant freeze-ups with the 8GB sticks, so it makes sense that it is a slot problem. Just using the one 8GB stick now.  So are slots replaceable or is time to move on to a new computer altogether or would a new SSD make up for the malfunction RAM slot/

The original HDD failed about 4 years ago and replaced with a new one. Can't recall why the technician said the SSD was not an option. Though I remember being disappointed. 

 

Rocky

No Events found!

Top