1 Rookie
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42 Posts
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209
October 19th, 2022 12:00
Reply to post: "I accidentally disabled mouse and enabled touchpad"
Sorry for replying in this manner. When I use the "Reply" box, I can't get past the captcha, and I get a "Security violation" error. It's old age.
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@Argentum said:
Is there a button on your keyboard that allows you to disable/enable your trackpad?
I've seen other forums mention a button on the top row, but I have no button that is marked as such. I tried every button - with and without holding down the Fn key. No luck.
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@Argentum said:
...try looking into Device Manager and enabling/disabling through there.
In Device Manager, I was not given the option of enabling or disabling anything related to the mouse. Once again, other forums also suggested that method.
In my random poking and prodding, I was able to disable both the mouse AND touchpad simultaneously. A very unfunny situation and probably not bullet-proof coding by MS.
I tried a shutdown using the power button, but that did not remediate.
I was eventually able to restore my normal setup (mouse but no touchpad). My memory is not reliable, but I think I might have done something useful by pressing the arrow keys.
I'm sorry I'm not able to add to the group knowledge.
Thanks
OldGrantonian2
1 Rookie
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42 Posts
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October 21st, 2022 01:00
[Once again, I got a "Security Violation" when replying in the original thread.]
Without a mouse or touchpad, I would have needed to have used the phone to contact an agent.
I thought I might as well reboot before phoning.
During the last reboot, using power button, I was presented with a message saying something like: "Swipe down to shut down".
I had no mouse or TP, so I tried Arrow-Down. That worked. On restart, my issue was resolved: I had mouse but no TP. (which is what I wanted).
Thanks
d5123101
2 Intern
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457 Posts
0
October 20th, 2022 00:00
Have you reached out to Dell support for them to do a remote access session and try to remediate the problem?