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April 3rd, 2023 18:00

Odd Problem with Corporate Resold XPS 13 9350 — Unable to install any Dell drivers

I can install Windows 10 Pro, Windows 11 Pro, and Arch Linux (Arch April 1, 2023 Install Medium).

Here's the problem: Only on Windows 10 or Windows 11, none of the Drivers from Dell will install and a bunch of the devices remain unusable by Windows.

I've installed Arch Linux as noted above and ALL OF THE DEVICES that won't be recognised and Windows won't allow the drivers to be install FUNCTION PERFECTLY. I'm attaching a video showing that with no external network adapter, Google Chrome in Arch Linux is totally able access and configure the wifi adapter.

When I run the various Dell Windows 10 installers such as chipset, networking or video, I always get the error, "Installation of these drivers is prohibited by your Administrator."

I have WIPED the SSD, there can't be group policies installed on a wiped clean install of windows.

Here are some photos and info files, maybe someone can explain to me how this laptop, acquired from a corporate sale, can possibly be unable to access it's own original hardware with Windows, when Linux is not only using all the hardware, but it's using the hardware with hardware specific drivers, not just generic drivers.

BIOS Info Screen.jpg

This is what the Device Manager looks like after attempting to install all of the chipset and device drivers for this model from the Dell website. Many of the installers refuse to run due to "a restriction by an administrator". I am the administrator, I've even tried installing them by enabling the Administrator account on a fresh install of Windows 10 Pro and Windows 11 Pro, but I still get that error.

Screenshot 2023-04-04 002318.png

https://xentaur.au/pastie/dellXPS13-9350/Network-Functions.mp4 

Full Windows 11 Summary of hardware from MSINFO.EXE

Link to NFO file if it helps anyone.

I'd really appreciate any help here. It's something I've never encountered before.

April 3rd, 2023 21:00

SOLVED!!

To those with laptops with Toshiba SSDs, one of the potential problems caused by outdated firmware on your SSD is unexplained errors from installers reporting "This installation has been restricted by your administrator."

ALWAYS FULLY BACK UP YOUR SSD BEFORE UPDATING THE FIRMWARE

The Toshiba SSD had a firmware update that I had missed when I was downloading the other drivers.

The strange errors I had received went away after I updated the firmware on the Toshiba XG3 SSD:

Version

57DC4102, A00

Download Type

Firmware

File Name

57DA4105-64bit_ZPE.exe

File size

2.93 MB

Description

This package provides the firmware for Toshiba XG3 M.2 2280 256GB/512GB/1TB, Revision 57DC4102, and is supported on Alienware, Latitude, OptiPlex, Precision and XPS models running the following Windows operating systems: Windows 7 64-bit, Windows 8 64-bit, Windows 8.1 64-bit and Windows 10 32 & 64 bit.

April 3rd, 2023 20:00

 

A copy of the main bios screen scrubbed of service code identifiers.

BIOS-Info-Screen_anonymous.jpg

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