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December 10th, 2022 08:00
Dell XPS 15 9570, nVidia GeForce GTX 1050 Ti Max-Q 4 GB GPU won't work
XPS 15 9570
So I have a problem with my laptop, Del XPS 15 9570 with 2*8 GB 2666 MHz RAM, intel core i7-8750H CPU. nVidia GeForce GTX 1050 Ti Max-Q 4 GB. My dedicaded GPU won't work. It all started with some BSoDs appearing during game sessions and soon it began to appear when being idle (probably after trying enter sleep mode). Soon it just began crashing in any task it was involved. I tried everything related to software including updating drivers both intel HD and nVidia ones, BIOS, Windows and and going back to older versions, changing power settings, dissabling intel GPU and nothing helped. I even erased my hard drive. Soon, GPU just dissapeared from device manager.
What should I do? Get a motherboard replacement?
Oleksii Levenko
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March 7th, 2024 13:16
The issue seems to be hardware related. During maintance I damaged the heatsink by bending it and causing it to not cover graphics card memory properly, making it overheating and thus damaging it permanently. Repaired it with a new motherboard
JOcean
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12.6K Posts
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December 10th, 2022 08:00
You can try running diagnostics, F12 at boot, but from what the symptoms are and what you have tried it certainly would appear to be a hardware problem. Motherboards are available at Parts-People here.
Oleksii Levenko
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December 13th, 2022 04:00
I did that too and it showed nothing, before and after disappearing from device tree. And thanks for the link but I guess I can buy another similar used laptop for the same prices here.