12 Posts
0
727
December 14th, 2022 06:00
6th repair, unprofessional Technical Support
XPS 15 9500
Service request was created on 29 Apr due to screen issue. Your technician had taken 6 times of repair and the motherboard had replaced 3 times. Sadly, each repair will create another hardware problems.
For the last two telephone request, your Technical Support said Bluetooth card is not on motherboard. Your another Technical Support said my Bluetooth issue was due to my aging mouse. In fact, your site technician had used three different Bluetooth devices to test, which are bought within two (earbuds) and six months (mouse).
I had questioned your Technical Support on whether it is the last repair, but your staff cannot guarantee it at all, even they cannot tell me your company’s expected repair service level.
I am disappointed with your Technical Support staff and level of repair service. Your Technical Support cannot help me at all. Any other channel can help me?
DELL-Jesse L
Moderator
•
17.6K Posts
0
December 21st, 2022 08:00
LeoCK,
You system is from Hong Kong and you must continue to work with Dell in that region to resolve the issue.
LeoCK
12 Posts
0
December 14th, 2022 15:00
Dell has private replied through this forum.Hope this repair chain can be resolved
LeoCK
12 Posts
0
December 15th, 2022 02:00
Already 6 times of repair
LeoCK
12 Posts
0
December 15th, 2022 02:00
Any help can be provided by Hong Kong technical support
LeoCK
12 Posts
0
December 15th, 2022 02:00
Dell company! Any staff to help me to fix my laptop?
LeoCK
12 Posts
0
December 16th, 2022 18:00
232 days of outstanding repair. Who can help?
LeoCK
12 Posts
0
December 20th, 2022 01:00
236 days of outstanding repair. Who can help?
DELL-Jesse L
Moderator
•
17.6K Posts
0
December 20th, 2022 08:00
LeoCK,
Click on the Get Help Now icon on the right side of this thread to receive help resolving the issue.
LeoCK
12 Posts
0
December 20th, 2022 23:00
I tried this before and your staff asked me to contact Hong Kong Technical Support directly. Upto now, Hong Kong Technical Support cannot resolve this issue.
LeoCK
12 Posts
0
December 20th, 2022 23:00
237 days of outstanding repair. What is the solution by Technical Support?
LeoCK
12 Posts
0
December 22nd, 2022 01:00
238 days of outstanding repair.
Technical support had called me on last Friday (16/12) and said will reply to me by this Tue (20/12). But no one call back till now. My repair has outstanding for 238 days. Will you company fix it or ignore my case?
LeoCK
12 Posts
0
January 8th, 2023 01:00
Sadly, the 7th repair fixed the bluetooth issue, but the screen issue come back again.
LeoCK
12 Posts
0
January 8th, 2023 02:00
255 days of outstanding repair.
Sadly, the 7th repair fixed the bluetooth issue, but the screen issue come back again.