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68
November 28th, 2024 20:46
XPS 8950, scrolling on it's own
XPS 8950
It starts scrolling all by itself on certain feature pages, such as photos, settings, and services. The volume also scrolls down or up on video sites, and drop-down boxes also act up.
I've tried a couple of suggestions from a Google search and none worked.
I did a system restore to a date 4 days before the problem started and it still does it leaving me to believe it's not in the settings.
The system is a year old and loaded up with top-of-the-line features I really cannot figure this out.
Thank You in advance for any help you can provide. It's greatly appreciated.
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redxps630
9 Legend
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14.4K Posts
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November 28th, 2024 22:55
have you tried plug the Dell mouse in a different USB port? 8950 has blue usb3 and black usb2 at back. try a different port
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redxps630
9 Legend
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14.4K Posts
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November 28th, 2024 22:59
some users tried these
Restart Computer
in device settings right click mouse and click "Troubleshoot" in the drop-down menu
Press Windows key + X and select Device Manager.
Right click on the Mouse driver and select Uninstall.
(edited)
redxps630
9 Legend
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14.4K Posts
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November 28th, 2024 22:38
are you using a usb wireless or bluetooth mouse?
RADICALUSER
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November 28th, 2024 22:51
@redxps630 No wireless or bluetooth a regular Dell optical mouse. I even tried a brand new Dell mouse I have and same thing.
This started out of nowhere. Wasn't after any regular update or bios update.
I ran a couple of sfc'scans and DISM's.
Some sites are unaffected which makes it harder to figure out.
Thank You.
RADICALUSER
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November 28th, 2024 22:59
@redxps630 I can try that, but why would anything change when I've been using the same mouse and USB port for over a year?
Thank You.
RADICALUSER
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November 28th, 2024 23:26
@redxps630 Thanks, I will try those after we eat. We eat late on T-day.
I'll get back to you later.
Thank You.
RADICALUSER
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November 29th, 2024 06:45
@redxps630 It's looking good. I switched to USB 2 from USB 3, updated the mouse driver, and restarted, and it seems to be fixed, so you get the credit for the fix!
But, I still would like to know what kicked the system into that mode causing the glitch.
Like I had said it started happening out of nowhere.
Thank You again.
redxps630
9 Legend
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14.4K Posts
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November 29th, 2024 22:36
I can only guess. The mouse driver was corrupted that caused the issue.