Upgrade failed from 1.4.1 to 2.0

Hello,

I’m not able to upgrade my WMS 1.4.1 to the 2.0 on my Windows 2016 server.

As it's said here, I launched the WMSUpgradeFix_1.0.cmd before installing but it's not working.

Here are the logs and the error at the end :

2021-6-3 T14:54:25::Setup::352::Dell Wyse Management Suite 2.0.0.403 Installer
2021-6-3 T14:54:25::Setup::354::Started installation.
2021-6-3 T14:54:25::Setup::395::Font used: Segoe UI
2021-6-3 T14:54:25::CustomFunctions::2367::Running Action: CheckIfSilentInstallation
2021-6-3 T14:54:25::CustomFunctions::2378::Completed Action: CheckIfSilentInstallation
2021-6-3 T14:54:25::Upgrade::867::Running Action: Check if WMS installed
2021-6-3 T14:54:25::Upgrade::883::WMS 1.4.0.42077 detected.
2021-6-3 T14:54:25::Upgrade::138::WMS version 1.4.0.42077 detected. Upgrade Installation.
2021-6-3 T14:54:25::Upgrade::142::InstallLocation: C:\Program Files\DELL\WMS
2021-6-3 T14:54:25::Upgrade::145::Checking for standalone Teradici
2021-6-3 T14:54:25::Upgrade::2291::Checking for standalone Teradici
2021-6-3 T14:54:25::Upgrade::153::local repository: C:\WMS\LocalRepo
2021-6-3 T14:54:43::Upgrade::907::FeatureTransferData return: L’opération a réussi.

2021-6-3 T14:54:59::Upgrade::911::FeatureTransferData return: L’opération a réussi.

2021-6-3 T14:54:59::Upgrade::912::Retrieving tomcat port from WebUI.url
2021-6-3 T14:55:00::Upgrade::921::Tomcat port:443
2021-6-3 T14:55:00::Upgrade::933::Check if database is remote or local
2021-6-3 T14:55:00::IP::163::Local hostname: COLINADMIN.Colin-palc.local
2021-6-3 T14:55:00::IP::66::Running Action: GetIP
2021-6-3 T14:55:00::IP::72::COLINADMIN.Colin-palc.local
2021-6-3 T14:55:00::IP::119::192.168.0.228
2021-6-3 T14:55:00::IP::165::Local IP:192.168.0.228
2021-6-3 T14:55:09::Upgrade::980::MySQL server : localhost
2021-6-3 T14:55:09::Upgrade::983::Embedded MySQL database detected.
2021-6-3 T14:55:09::Upgrade::994::MongoDB server : localhost
2021-6-3 T14:55:09::Upgrade::995::MongoDB port : 27017
2021-6-3 T14:55:09::Upgrade::998::Embedded Mongo database detected.
2021-6-3 T14:55:10::Upgrade::1013::Retrieving memcached from database
2021-6-3 T14:55:10::Upgrade::2997::In function: RetriveMemcahcedDetails
2021-6-3 T14:55:12::Upgrade::3029::memcached script execution returned: 0 – 0
2021-6-3 T14:55:12::Upgrade::3039::MemcachedHost:COLINADMIN.Colin-palc.local
2021-6-3 T14:55:12::Upgrade::3040::MemcachedPort:11211
2021-6-3 T14:55:12::Upgrade::1017::COLINADMIN.Colin-palc.local
2021-6-3 T14:55:12::Upgrade::3049:: In function: IsMemcachedBindToLoopBack
2021-6-3 T14:55:12::CustomFunctions::1454::Running Action: CheckDBPasswordComplexity
2021-6-3 T14:55:12::CustomFunctions::1511::Password complexity check success.
2021-6-3 T14:55:12::CustomFunctions::1454::Running Action: CheckDBPasswordComplexity
2021-6-3 T14:55:12::CustomFunctions::1511::Password complexity check success.
2021-6-3 T14:55:12::Upgrade::1902::In function: LicenseCheck
2021-6-3 T14:55:12::Upgrade::1925:: /c LicenseCheck.bat -mariaHost “localhost” -mariaUid “stratus” -mariaPwd *** -mariaPort 3306
2021-6-3 T14:55:13::Upgrade::1934::License Check script execution returned: 0
2021-6-3 T14:55:36::Upgrade::1372::MySQL backup script: “C:\Program Files\DELL\WMS\MariaDB\bin\stratus.sql”
2021-6-3 T14:55:36::Upgrade::1378::mysqldump.exe –routines -ustratus -p MASKED -hlocalhost stratus > “C:\Program Files\DELL\WMS\MariaDB\bin\stratus.sql”
2021-6-3 T14:55:42::Upgrade::1390::MySQL database backup created.
2021-6-3 T14:55:42::Upgrade::1419::Mongo db backup: ‘”C:\Program Files\DELL\WMS\Archive\MongoDB\bin\dump”
2021-6-3 T14:55:42::Upgrade::1424::mongodump.exe –host localhost –username stratus –password MASKED –authenticationDatabase admin
2021-6-3 T14:55:46::Upgrade::1433::MongoDB backup created.
2021-6-3 T14:55:47::CustomFunctions::1760::Running Action: InstallVC2015Redist
2021-6-3 T14:55:47::CustomFunctions::1763::C:\Users\ADMINI~1.COL\AppData\Local\Temp\10\{F07C83A3-4C93-4AD8-A242-739534A62212}\{F55B11B6-CEBE-4339-A70F-5555C42E4831}\vc_redist.x64.exe
2021-6-3 T14:55:52::CustomFunctions::1767::App launch result: 1638
2021-6-3 T14:55:53::CustomFunctions::3553::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:55:59::CustomFunctions::3560::Dell WMS: Tomcat9 service result:
2021-6-3 T14:56:04::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:09::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:14::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:19::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:24::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:29::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:34::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:39::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:44::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:49::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:54::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:56:59::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:04::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:09::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:14::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:19::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:24::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:29::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:34::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:39::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:44::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:49::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:54::CustomFunctions::3570::Stopping Dell WMS: Tomcat9 service…
2021-6-3 T14:57:55::CustomFunctions::3553::Stopping Dell WMS: wmsmqtt service…
2021-6-3 T14:57:56::CustomFunctions::3557::Stopped Dell WMS: wmsmqtt service…
2021-6-3 T14:57:57::CustomFunctions::3553::Stopping Dell WMS: memcached service…
2021-6-3 T14:57:58::CustomFunctions::3557::Stopped Dell WMS: memcached service…
2021-6-3 T14:57:59::CustomFunctions::3553::Stopping Dell WMS: TeradiciSrv service…
2021-6-3 T14:57:59::CustomFunctions::3557::Stopped Dell WMS: TeradiciSrv service…
2021-6-3 T14:57:59::Upgrade::275::Updated jdk path for emsdk
2021-6-3 T14:57:59::Upgrade::2317::In UpgradeTeradici function
2021-6-3 T14:58:00::CustomFunctions::3553::Stopping Dell WMS: TeradiciSrv service…
2021-6-3 T14:58:00::CustomFunctions::3557::Stopped Dell WMS: TeradiciSrv service…
2021-6-3 T14:58:00::Upgrade::2324::Stopped Dell WMS: Teradici service
2021-6-3 T14:58:01::Upgrade::2270::In function: TeradiciArchive
2021-6-3 T14:58:01::Upgrade::2274::Copying Teradici to Archive\Teradici
2021-6-3 T14:58:08::Upgrade::2276::XCopy Teradici return:L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2371::FeatureTransferData return: L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2383::Completed Action: InstallTeradiciFeatureFiles
2021-6-3 T14:58:33::Upgrade::2449::XCopyC:\Program Files\DELL\WMS\Teradici\EMSDK\emsdk.properties return:L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2451::XCopyC:\Program Files\DELL\WMS\Teradici\EMSDK\config\emsdk.keystore return:L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2453::XCopy C:\Program Files\DELL\WMS\Teradici\EMSDK\OpenSSL\bin\PEM\cert.pem return:L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2455::XCopy C:\Program Files\DELL\WMS\Teradici\EMSDK\cert.pem return:L’opération a réussi.

2021-6-3 T14:58:33::Upgrade::2432::JAVA path: set “JAVA_HOME=C:\Program Files\DELL\WMS\jdk-11.0.5\”
2021-6-3 T14:58:33::CustomFunctions::1140::Running Action: InstallFeatureFiles
2021-6-3 T14:58:33::CustomFunctions::1141::Feature Name: Application
2021-6-3 T14:58:41::CustomFunctions::1305::FeatureTransferData return: L’opération a réussi.

2021-6-3 T14:58:41::CustomFunctions::1315::Completed Action: InstallFeatureFiles
2021-6-3 T14:58:44::Upgrade::1255:: /c “C:\Program Files\DELL\WMS\Install\bin\MigrateDB.bat” 4.6.4 stratus *** 3306 localhost stratus *** 27017 localhost
2021-6-3 T14:58:48::Upgrade::1263::Database migration script execution returned: 0
2021-6-3 T14:58:58::CustomFunctions::4531::In Function CryptoMigration
2021-6-3 T14:58:58::CustomFunctions::4557::/c CryptoMigration.bat -mariaHost “localhost” -mariaUid “stratus” -mariaPwd “****” -mariaPort 3306 -mariaDBName stratus -mongoHost “localhost” -mongoUid “stratus” -mongoPwd “****” -mongoPort 27017 -mongoDBName stratus -mongoAuthDB “admin” -installationType “false”
2021-6-3 T14:59:01::CustomFunctions::4564::Crypto script execution returned: 0
2021-6-3 T14:59:01::Upgrade::2660::In function: GrantRoleToMongoUser
2021-6-3 T14:59:01::Upgrade::2683::mongo.exe -u stratus -p******* –authenticationDatabase admin localhost:27017/admin –eval “db.grantRolesToUser( ‘stratus’ , [{ role: ‘root’, db: ‘admin’ }] )” >C:\Users\ADMINI~1.COL\AppData\Local\Temp\10\grantRole.log 2>&1
2021-6-3 T14:59:02::Upgrade::2690::GrantRole script execution returned: 0
2021-6-3 T14:59:12::CustomFunctions::4640::In Function RunConfigUtil
2021-6-3 T14:59:12::CustomFunctions::4673::/c ConfigUtil.bat -configUIDestRoot “C:\Program Files\DELL\WMS\Install\sandbox\resources\lib\configUI_pkg” -mongoDBHost “localhost” -mongoUid “stratus” -mongoPwd “****” -mongoPort 27017 -mongoDBName stratus -mongoAuthDB “admin”
2021-6-3 T14:59:14::CustomFunctions::4682::ConfigUtil script execution returned: -8
2021-6-3 T14:59:14::CustomFunctions::4685::Error in launching ConfigUtil.bat:
2021-6-3 T14:59:14::CustomFunctions::4692::-uvf ccm-web.war -C “C:\Program Files\DELL\WMS\Install\sandbox” resources/
2021-6-3 T14:59:14::CustomFunctions::4693::Warinjection Start
2021-6-3 T14:59:25::CustomFunctions::4699::Warinjection End

My goal is to upgrade to 3.2 but I'm not sure if can upgrade from 1.4.1 to 3.2 without installing the 2.0 and 3.0 before.

Is someone have the solution ?

Thank you.