4 Posts
0
2014
May 23rd, 2021 08:00
Unable to install Dell Software From Microsoft Store After Clean Install. Asking for Product Key. Registry Issue?
I had to perform a clean install after the multiple factory resets did not work.
I love Dell, I have pointed many people in your direction over the last 3 months, let alone years. But the fact I have been awake for nearly 24 hours on my computer, since 1pm yesterday, is frustrating. I'm trying to download Dell apps from the Microsoft app store, but unable to. I do not understand why Microsoft doesn't recognize my device since its registered on my outlook, office, and student accounts.
I have updated all drivers, yet ACCenter does not have thermal/fan or sound customizations allowed. Dell connect is not able to be downloaded, SupportAssist and DellUpdate say my device is all set. The website diagnostic tests say everything is nominal. but the Microsoft store is asking for a "product key" or else they consider my G3 3500 an incompatible device. This makes no sense and any help would be appreciated.
Is this seriously a registry issue? I would like someone to remote access from dell and install whatever registries need to be added so I am able to use my hardware I intended. I have very important work to do, and a gift I need to accomplish in Photoshop.
*Please don't link to the "solution" I have looked at them all.*
Best Regards, I will check back in 2 hours. (Around 2pm EST)
-RBDomination
RBDomination
4 Posts
0
May 23rd, 2021 19:00
Here is the solution: THIS WAS FOR SURE A REGISTRY ISSUE!
After spending 3 hours on remote access, with dell support staff, and being told I'm practically out of luck, I have figured it out myself!
-------------------------------------------------------------------------------------------------------------------------------------------------
-ISSUE: AFTER CLEAN INSTALL USING MICROSOFT CREATIVE MEDIA TOOL-
I WAS UABLE TO ACCESS DELL APPLICATIONS.
-SOLUTION: I WENT BACK ONLINE AND DOWNLOADED:
*DELL WINDOWS 10 INSTALL APPLICATION.* LINK BELOW!
-RUN DELL WINDOWS 10 UPDATER/INSTALLER APP
-CHOOSE TO DOWNLOAD OVER CLOUD.
-BACKUP ANY IMPORTANT FILES ON USB.
-SELECT REMOVE **ALL SETTINGS, FILES,**
-SELECT ***INSTALL ORIGINAL SOFTWARE THAT CAME ON THE COMPUTER. (WINDOWS 10 CORE)***
INSTALL TOOK 20 MINS.
-UPON RESTART, FOLLOW WINDOWS PROMPTS.
-OPEN MICROSOFT STORE, DOWNLOAD "MY DELL."
DO NOT LAUNCH! Errors will occur because the software that was installed on my laptop, was supposedly from 2018.
-RUN WINDOWS 10 UPDATES, UPDATE ALL FILES.
This took me 3 restarts, even though I waited to restart until all files were downloaded, I think they must be installed in a certain order.
-RUN "MY DELL," "SUPPORT ASSIST," "ACCenter," "SUPPORT OS RECOVERY," etc.
-UPDATE ALL FILES.
-RESTART.
-RUN ALL UPDATE APPLICATIONS 2 MORE TIMES FOR GOOD MEASURE, IT JUST SO HAPPENED THAT "SUPPORTASSIST" FOUND MORE UPDATES ON MY 3RD ATTEMPT TO MAKE SURE I WAS UP TO DATE.
------------------------------------------------------------------------------------------------------------------------------------------------
Windows 10 Creative Media Installer does not include Dell registry files, and you will be recognized as "INCOMPATABLE."
Dell Windows 10 Installer Application
(found here: https://www.dell.com/support/home/en-us/drivers/osiso/recoverytool )
Re-registers and installs an official copy of the original Dell ISO.
Setup as normal, remove bloatware, carefully this time so you don't remove Internet Explorer like me.
Much love,
Hope you find your way through this frustrating time. And they wanted to charge me another 150 to setup an in person repair! Pretty disgraceful for a company that I have pushed many customers towards. Never again. You cant milk me, man.
-RBDomination
bacillus1
2 Intern
•
415 Posts
0
May 23rd, 2021 09:00
Is your copy of windows activated?
RBDomination
4 Posts
0
May 23rd, 2021 12:00
Yes its activated.
Didnt mean to hit "Accept Solution."