Dell D6000 / Windows 10 DisplayLink drivers crashing (user mode)

UPDATE: There is also a critical error for the dock itself:

"The device Dell Universal Dock D6000 (location 0008.0000.0000.004.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 2 more times. Please contact the device manufacturer for more information about this problem."

Source: DriverFrameworks-UserMode

Event ID: 10111

Task category: User-mode Driver problems.

I also experience this problem about 15-20 times a day and it's extremely annoying. It causes my desktop to freeze and become unresponsive while windows resets drivers.

I’ve given up on the dock, it was impacting my work (training sessions). I’ve since purchased a CalDigit dock and has been rock-solid since day 1. I’ve been lucky enough to get a refund on my Dell dock.

I’m pretty sure it’s related to the Windows 10 May 2020 Update.

I too have been having this occur and it is ramping up frequency. I have updated DisplayLink driver, BIOS, ThunderBolt firmware, all Intel Chipset driver and would simply get an error showing in the Eventlog pointing to the dock (Intel USB 3,1 eXtensible Host Controller 1.10) which now show a current driver. I modified the Power Management for the device (disabled it) and saw errors fill up in event viewer, but no drop (initially). Eventually it did and the gave the critical warning that has led me here (got it a few other times prior to updates). Since I can't get rid of the DisplayLink software, what do we do?

Hi.

I have the same problem 1-2 times per day.

My setup is:

Dell Inspiron 7550 Notebook

Dell D6000 Dock

• 2x 4K monitors
• Logitech keyboard and  mouse (unifying receiver)
• speakers

Any solution would by appreciated.

I am also having this issue after the latest Windows 10 Pro 64 bit OS build 19041.630 version 2004 with the Feature Experience Pack 120.2212.31.0.

However I must admit I have had issues with the D6000 dock continuously since the initial purchase - loosing video sync, fuzzed shifted image display on multiple monitors, randomly intermittently disabling various physical monitors, ethernet, audio and USB ports requiring a power cycle reset.

I am up to the latest flash available for the D6000, latest BIOS for my 2-in-1 7786 that will actually load (bios 1.8.0.1 load hangs without completing or status no matter how I try to load it - direct, through support assist, and I have not found the binary to load it through the BIOS session).

I am not real happy that there have been no solutions from tech support on the D6000 issues that so many people still have open issues, it must be a DGAS for Dell Customers.

Follow the instructions found below =

Dell USB-C and Thunderbolt Docks (WD15, TB16, TB18DC, WD19, WD19TB, WD19DC, D6000) - BIOS Settings and Driver Installation for Troubleshooting

Read this thread.  

https://www.dell.com/community/XPS/XPS9310-D6000-DisplayLink-crashes-after-recent-driver-updates/td-p/7854407

instant resolution for me

Thank you - Thank you - Thank you!

This has finally solved the D6000 display issue that I have been working on for weeks.

That fixed it for me.  Thank you so much

This works for me, I had 100 same model docks in my office... I was the fist one... as IT responsible, I think it going to be a hards week...

Thank you so much for posting this! I have had this issue plaguing me for weeks and couldn't figure it out. 

I use another type of dock at work that had been fine and it was driving me crazy.

Marcus-SWE you are a life saver.

Thank you for the information provided in your post. That temporarily fixed my issue, but most importantly; it guided me towards the correct direction for further investigation. 

I continued with my search and I found there is a tool to hide or show windows updates called: wushowhide.diagcab you can read more about it and get a download link from this other post: https://answers.microsoft.com/en-us/windows/forum/all/wushowhidediagcab-download-availability/d8b95044-cbc1-40e4-9a8e-752fa25506f6

I ran that tool and told it to hide the DisplayLink update (screenshot below). This way my computer can continue as normal with all the other updates, and still keep that broken update off my computer.

I hope this helps someone! 

Hi all,

For me, none of the solutions here worked when trying to solve my specific issue (Photoshop crashing), I had to roll back the Dell Display Adapter driver, details here:

https://bobmckay.com/i-t-support-networking/solution-display-problems-and-or-photoshop-crashing-with-dell-d6000-dock/