This post is more than 5 years old
10 Posts
0
9895
July 19th, 2011 05:00
Unable to connect via browser after saving the appliance network configurations
Hi,
We have installed Quest VDI Assessment tool downloaded via quest software website and configured the statis ip in web browser. After configuring its IP details when i click on Hub administration tab and click on vdi agent I am getting the below error message and there after i am unable to connect to the url via web browser.
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.codehaus.xfire.XFireRuntimeException: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Error running manager configuration
org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:92)
org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)
$Proxy120.getInformation(Unknown Source)
com.trustednetworktech.identity.common.backend.server.SystemConfigurationServiceImpl.getInformation(SystemConfigurationServiceImpl.java:134)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IdentitySystemDomainRoot.getApplianceInformation(IdentitySystemDomainRoot.java:920)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.IManagerApplicationDomain$4.getVersion(IManagerApplicationDomain.java:64)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IManagerSessionDomainRoot.setSession(IManagerSessionDomainRoot.java:31)
com.trustednetworktech.identity.common.ui.web.application.base.domain.ApplicationDomain.setSession(ApplicationDomain.java:34)
com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareWebRequestCycle. (DomainAwareWebRequestCycle.java:23)
com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareRequestCycleFactory.newRequestCycle(DomainAwareRequestCycleFactory.java:26)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.CustomDomainAwareRequestCycleFactory.newRequestCycle(CustomDomainAwareRequestCycleFactory.java:38)
wicket.Session.newRequestCycle(Session.java:640)
wicket.protocol.http.WicketServlet.doGet(WicketServlet.java:214)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107)
org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
com.trustednetworktech.identity.imanager.ui.web.security.CustomAuthenticationProcessingFilter.doFilter(CustomAuthenticationProcessingFilter.java:69)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.securechannel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:138)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
root cause
org.codehaus.xfire.fault.XFireFault: Error running manager configuration
org.codehaus.xfire.fault.Soap11FaultSerializer.readMessage(Soap11FaultSerializer.java:31)
org.codehaus.xfire.fault.SoapFaultSerializer.readMessage(SoapFaultSerializer.java:28)
org.codehaus.xfire.soap.handler.ReadHeadersHandler.checkForFault(ReadHeadersHandler.java:111)
org.codehaus.xfire.soap.handler.ReadHeadersHandler.invoke(ReadHeadersHandler.java:67)
org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)
org.codehaus.xfire.client.Client.onReceive(Client.java:406)
org.codehaus.xfire.transport.http.HttpChannel.sendViaClient(HttpChannel.java:139)
org.codehaus.xfire.transport.http.HttpChannel.send(HttpChannel.java:48)
org.codehaus.xfire.handler.OutMessageSender.invoke(OutMessageSender.java:26)
org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)
org.codehaus.xfire.client.Invocation.invoke(Invocation.java:79)
org.codehaus.xfire.client.Invocation.invoke(Invocation.java:114)
org.codehaus.xfire.client.Client.invoke(Client.java:336)
org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:77)
org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)
$Proxy120.getInformation(Unknown Source)
com.trustednetworktech.identity.common.backend.server.SystemConfigurationServiceImpl.getInformation(SystemConfigurationServiceImpl.java:134)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IdentitySystemDomainRoot.getApplianceInformation(IdentitySystemDomainRoot.java:920)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.IManagerApplicationDomain$4.getVersion(IManagerApplicationDomain.java:64)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.root.IManagerSessionDomainRoot.setSession(IManagerSessionDomainRoot.java:31)
com.trustednetworktech.identity.common.ui.web.application.base.domain.ApplicationDomain.setSession(ApplicationDomain.java:34)
com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareWebRequestCycle. (DomainAwareWebRequestCycle.java:23)
com.trustednetworktech.identity.common.ui.web.application.base.domain.DomainAwareRequestCycleFactory.newRequestCycle(DomainAwareRequestCycleFactory.java:26)
com.trustednetworktech.identity.imanager.ui.web.application.imanager.domain.CustomDomainAwareRequestCycleFactory.newRequestCycle(CustomDomainAwareRequestCycleFactory.java:38)
wicket.Session.newRequestCycle(Session.java:640)
wicket.protocol.http.WicketServlet.doGet(WicketServlet.java:214)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107)
org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
com.trustednetworktech.identity.imanager.ui.web.security.CustomAuthenticationProcessingFilter.doFilter(CustomAuthenticationProcessingFilter.java:69)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.securechannel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:138)
org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.29 logs.
--------------------------------------------------------------------------------
Apache Tomcat/6.0.29
Request your kind help in solving the above issue.
Regards,
Yuvaraj.
jasmine11
38 Posts
1
August 19th, 2011 12:00
We've identified the cause of this issue -- not all the timezone is working as expected. Setting the correct timezone is user friendly but doesn't affect the Hub's functionality. all collection from the agent would be converted to the Hub's timezone.
if you run into this issue when setting the timezone and can't access web UI but receiving above exception, please use the ssconsole to logon to the hub's console directly to reset the timezone . Below shows the steps and remember to "write" before exit. after resetting the timezone the web UI should be accessible again.
jasmine11
38 Posts
0
August 9th, 2011 14:00
HI Yuvaraj,
Sorry for the delay of getting back to you. Can you please let us know a bit more of your installation?
I have seen your other questions, so is this installed on ESX 4 server?
After installation, you were able to connect via the browser interface and configure the system? Can you recall those settings? Are you able to point to
https://hubIPorDNS/vscenter/app/admin/im-config.html ?
Did you specify a static or dynamic IP? would there be any chance the IP is taken by another machine?
Sorry that I have more questions at the moment than answers. hopefully we will get your assessment project started soon.
thanks
Jasmine
yuvi1
10 Posts
0
August 10th, 2011 04:00
Hi Jasmine,
Thansk for your kind reply.
Is this installed on ESX 4 server?
Yes we have installed this on ESX4 Server.
After installation, you were able to connect via the browser interface and configure the system? Can you recall those settings?
Yes after the installation we were able to connect using the web browser (IE) and we have configured the default settings.
Did you specify a static or dynamic IP? would there be any chance the IP is taken by another machine?
During the booting of the machine we connected the host to our corporate network so that the VDI can take the dynamic ip for the DHCP server. Once the installation is completed we will remove the ESX Server from corporate network and will isolate to a seperate network.
Would there be any chance the IP is taken by another machine?
No, since once the machine is switched on we will move the ESX to isolated network.
Hope the above answers are useful and the more you ask us the question it will help us to explore on this tool.
Many Thanks in advance.
Kind Regards,
S.Yuvaraj.
jasmine11
38 Posts
0
August 10th, 2011 12:00
HI Yuvaraj,
Sorry i may have misunderstood your question. Now can you logon to the hub? what pages/tabs can you access? can you access this page?
https://hubIPorDNS/vscenter/app/admin/im-config.html
thanks
jasmine
yuvi1
10 Posts
0
August 10th, 2011 12:00
Hi Jasmine,
When i tried to access https://hubIPorDNS/vscenter/app/admin/im-config.html i am getting the same error as
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
Kindly let me know if any further details required.
Kind Regards,
S.Yuvaraj.
jasmine11
38 Posts
0
August 10th, 2011 15:00
HI Yuvaraj,
Can you access https://your? Do you get the logon screen?HubIPorDNS
On the Hub's console, as root, can you do this and do the settings look correct?
/opt/tnt/bin/mgrconfig -e "show config raw"
On the hub, in /var/log/tnt directory, if you read the tnt-*.log, do they give you any more information?
thanks
jasmine
jasmine11
38 Posts
0
August 10th, 2011 15:00
sorry, the link should read https://YourHUBIPorDNS
yuvi1
10 Posts
0
August 11th, 2011 08:00
Hi Jasmine ,
Please find my reply below :
1. Can you access https://your? Do you get the logon screen?##HubIPorDNS
No we are not getting the logon screen but getting the error message as
type Exception report
----------------------------------
message
description The server encountered an internal error () that prevented it from fulfilling this request.
2. On the Hub's console, as root, can you do this and do the settings look correct?
/opt/tnt/bin/mgrconfig -e "show config raw"
As i am new to linux i dont know how to access /opt/tnt/bin/mgrconfig -e "show config raw". Instead we typed the command as "Show config raw -e" after we login with ssconsole id. Yes it is howing the settings correct. Let me know if you want the screen shot for the same.
3. On the hub, in /var/log/tnt directory, if you read the tnt-*.log, do they give you any more information?
Kindly advice how to access the directory and the mentioned file and is it possible to access the same using ssconsole id or any other id is there to access the same.
Kindly let me know if any further details required.
Kind Regards,
S.Yuvaraj.
yuvi1
10 Posts
0
September 9th, 2011 15:00
Hi Jasmine,
One more small question, does this tool can be used for the machines in work group also or we compulsory need the DNS Servers ?
Kind Regards,
S.Yuvaraj.