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4 Posts
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118691
March 1st, 2011 18:00
.pit file issue
Hi,
My users are currently having an issue using vWorkspace, we are a third party that works in conjunction with a client that uses vWorkspace and this is how we access their system. We are currently using a web portal to access their system and when my users try to log into the clients system and the .pit file is downloaded we are getting errors that the .pit file cannot be opened. We have different users that use multiple browsers and it happens no matter what browser, as I do not have any first hand experience with vWorkspace I figured I would come here for help to see if this is an issue on our end.
Thanks,
Stephanie
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roman_demchenko
24 Posts
1
April 8th, 2011 18:00
Hello Stephanie,
Can you please test to see if the below is able to resolve the error?
1. Open Internet Explorer | Tools | Internet Options | Advanced | Security.
2. Uncheck the boxes associated to the following options:
- Check for publisher’s certificate revocation
- Check for server certificate revocation
3. Close all Internet Explorer windows before retesting.
DELL-Andrew W1
378 Posts
0
March 2nd, 2011 07:00
Good Morning Stephanie,
These PIT file issues are normally caused by incorrect configuration of the vWorkspace web access site.
Either the settings under Firewall/SSL VPN are incorrect and pointing you to a URL that you can't access or the Certificate used to secure the site has a problem.
Possible certificate problems include the website using a Self signed Certificate that your Computers do not trust.
So, a question for you, when you log into the Website from a machine runing IE8 does the address bar have a red background ? If so, there is a problem with the certificate.
The quickest way to get this resolved is to ask the third party to raise a Support case with Quest and we can get on a Webex to solve this for you. However, if you want to send me the URL that you're using in the meantime, I can do some initial troubleshooting.
Thanks, Andrew.
samichigan
4 Posts
0
April 1st, 2011 13:00
So after many calls to our client back and forth the issue has not been resolved and we seem to have pinpointed it down further. We had 3 XP users who could connect and one Windows 7 user who could connect. All the other Window 7 users were getting the .pit file error. The only difference between the Windows 7 users is one has unlimited internet access and the others are limited at the firewall. We have since upgraded two of our XP users to Windows 7 machines and they are not able to log on any more, they are now getting the same .pit file error. Is there a bug with WIndows 7?
Thanks,
Stephanie
markh21
1 Rookie
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98 Posts
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April 6th, 2011 04:00
Is there a UAC difference between the machines which can connect vs those that cannot? Have you tried running the .pit as administrator (right click, run as administrator)
samichigan
4 Posts
0
April 7th, 2011 14:00
There isn't any UAC difference between the users, I did try to run the file as administrator but that isn't an option on that particular file thanks for the suggestion though. So I'm stuck at this point my client is dragging their feet about opening a service ticket with Quest and I'm stuck in the middle.
Thanks,
Stephanie
samichigan
4 Posts
0
April 11th, 2011 17:00
Good Afternoon,
Just tested unchecking these options and it works perfectly, thank you so much!
Stephanie