Agents not calling back to Hub

HI Cyril,

I need to understand a bit more of your deployment first.

Are the VDI Access Agents being deployed successfully to the end points? We are not sure what you are referring to as "no computer records back at the administration console". Is this the Hub administration console you are referring to?

Please logon to one of the machines that has the agent installed and check whether you have a control panel item named "Quest Workspace Accessment Agent". You can double click to open the control and  check whether it has the valid Hub address assigned.

Have you also tried to download the installer directly to a machine and install it? does that work?

Jasmine

Jasmine,

Thanks for your reply. I have identified what's wrong with the agents not contacting back to the hub. It's due to the dns not able to resolve the hub fqdn. That being said, am curious if we can apply this to GPO to an OU with just users instead of linking it to an OU with computers? Reason being, customer did not manage the computer objects hence all their computer objects are in the default "computer group" and this includes their servers which they do not want to be part of the assessment.

Regards,

Cyril

Jasmine,

On another note, with regards to assigning agent to user configuration (GPO), are there any explicits rights that the user mush have in order for the application assigning to be successful? I'm trying this out in my lab and apparently, my normal users without any administrator privilege would have the gpo processed successfully however the agent is not installed where as if I login using a domain admin account, the agent would be able to install properly.

Regards,

Cyril

Jasmine,

Noted. Thanks for all the input! Cheers! 

Regards,

Cyril

Jasmine,

Would need your assistance once again on this case. I'm currently at customer site. It seems that Hub Address Properties are not propagating to the end point device even after the GPO is linked and gpupdate /force is executed. Attached is the gpresult which shows that the computer settings for the hub address properties are not taken into effect. Could assist to advice on this issue? Thanks!

Regards,

Cyril

Additional Attachments:

• 
  gpre.html.zip

HI Cyril,

I can't tell the problem from the screenshot either. can you try:

1>download the agent and install to an end point, manual installation

2>go to the GPO deployed end points, check the control panel plugin's properties

3>if 1> works and 2> doesn't, i'd suggest remove/uninstall and start clean.

I assume you have read the GPO deployment guide in the administration guide, those are the steps that we've checked.

hope this helps.

jasmine

Hi Cyril,

My knowledge on GPO is also limited, i am not sure why the property is enabled yet coupled a "stop" sign.

To summerize, the agents are installed on the end points but the hub address is not set? what's shown on the control panel's plugin's hub address?

cheers

jasmine

Jasmine,

Thanks for the reply. The standalone package (exe) works fine. The main problem here is getting GPO to push down the hub address information to the GPO deployed agent. I have read thru both getting started and administration guide that comes with the VDI assessment tool however, both of them are kind of dated as they are based off Windows Server 2003 AD which is slightly different compared to Windows Server 2008 AD. For instance, the group policy settings icon for the hub properties is showing with a "stop" symbol, hence I'm just wondering if that setting is applicable or not in Windows Server 2008 GP.

Regards,

Cyril

Thanks, Cyril.

Just a thought, the hub's IP address hasn't changed since configuration? is it a Static IP?

https://hubIP/vscenter/app/admin/im-config.html will let you check the config data again.

Jasmine,

Thanks for the reply. It's shown as unassigned, hence not contacting back to the the hub. Am still troubleshooting on the GPO rights. Shall keep you posted if I found something. 

Regards,

Cyril

Jasmine,

Yeap, its configured with a static IP.

Regards,

Cyril