Sound Output is on external speaker even headphone connected

Question

Hi I have Dell Vastro 14 3000. 1. Just noticed sound output is coming on external speaker even headphone is connected thru jack. I have tried two headphones none are working. Sound output thrown on external speakers instead. 2. Internal microphone is okay I have all latest update installed. Thanks

DELL-Jesse L · Accepted Answer

penter,   Uninstall and reinstall the audio drivers in the system.  You can click here to download the drivers.

penter · Answer

I am still seeing Analog Jack after removing option from exclusive mode and restarting PC

penter · Answer

Earlier, plug-in headphone would popup Maxx Audio Pro by default. It's not happening now and I am not seeing headphone as output anywhere. @Anonymous

DELL-Jesse L · Answer

penter,

Try the steps below to see if that will resolve the issue.

1. Right-click the Speaker/sound device icon in the Systray and select 'Open Sound Settings' or go Windows Start button>System>Sounds.

2. Under 'Output' (Speaker/headphones(Realtek....) select 'Device Properties'.

3. Scroll down and under 'Related Settings' select 'Additional Device Properties'.

4. Under 'Jack information' you will probably see only one entry 'LR Analogue Jack'. We will change settings so that you also see 'LR Front panel 3.5mm Jack'.

4. Click the 'Advanced' tab. Under Exclusive mode, Deselect: 'Allow apps to take exclusive control of this device.'

5. You can leave or select Hardware acceleration and Enable audio enhancement options, they do not affect the issue we are resolving here.

6. Click 'OK'. Close the Settings/Devices window. You may need to restart your machine.

DELL-Jesse L · Answer

penter,   Apologies. the link is working for me.  Here it is copy and paste it if needed. https://dell.to/3d6NBaH

penter · Answer

I uninstalled all audio & sound devices then restarted the PC. Issue remain the same. Btw, link is not accessible. It might be working for you but not for me. I get 'site can't be reached'

DELL-Jesse L · Answer

penter,   Ok, That is why I suggest you uninstall and reinstall the audio drivers.

penter · Answer

URL provided is not working for me however plug-in headphone jack shows up 'Jack Mic' under Device Manager->Audio INput & output however it doesn't work.

DELL-Jesse L · Answer

penter,

Please connect to Dell Support assist on the programs menu on your computer. The program resolves issues found in your computer. Also, are you able to connect to any sites on your computer?

If needed follow the steps below.

1. SupportAssist Installation

Visit Dell.com/Support/SupportAssist.
Scroll down to the Get Started.
In Managing Personal Devices, click Download SupportAssist for PCs and Tablets.
A pop-up is displayed.
Click Run.
SupportAssist is installed.
Press the Windows logo key and open the SupportAssist application.

If you need to install support assist click here.

ieee488 · Answer

Yeah, those two links provided by @DELL-Jesse L  leads to a generic page.

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Sound Output is on external speaker even headphone connected

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