3 Posts
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1236
February 2nd, 2021 03:00
Intel HD 630 driver is not installing - This operating system is not supported
I have a problem with the Intel HD 630 driver for Dell Vostro 7570 - 27.20.100.8854, A06, wich is the latest graphic card driver for my computer. When I want to install this version, there is an error "This operating system is not supported"
This error also comes out when installing older versions from A05 to A03. The latest driver from Dell that I can install is version 22.20.16.4836, A02
Lumicq
3 Posts
0
February 2nd, 2021 16:00
This was the driver from the dell site.
I have solved the problem already with help of the solution sent to me in private message.
First i have uninstalled the graphic card in device menager, than restarted the PC and I have noticed that Windows is installing new graphic card driver automaticly. So I have disabled my internet conection to not use Windows Update. I have uninstalled it again and after another reboot i could finally install the latest driver customized for my computer.
Mary G
4 Operator
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20.1K Posts
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February 2nd, 2021 05:00
That driver comes from Dell not Intel. Laptop drivers do not change like desktop drivers. Reinstall your original driver from Dell downloads if you have changed from the original. Dell customized the driver for your exact integrated video. Your card is part of the motherboard. Updated drivers must come from Dell. Sign up on the download page to be notified is that ever happens. It is rare.
Explain what problem you are having and get help from the users here.
nyc10036
4 Operator
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5.6K Posts
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February 2nd, 2021 07:00
@Lumicq
I have no idea what the driver is.
I do not see it for Windows 10 on Dell.com https://www.dell.com/support/home/en-us/product-support/product/vostro-15-7570-laptop/drivers
Lumicq
3 Posts
0
February 2nd, 2021 15:00
Yes, I know I need a driver from Dell.
I have downloaded this one:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=khyfy&oscode=wt64a&productcode=vostro-15-7570-laptop&lwp=rt
I get an error after trying to install it