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October 4th, 2021 10:00

VNX5300 SP-B error PCI-express

Good day , 

I just purchased a used VNX5300 with the os on the 4 first disk. 

I did connect to SP-A by Serial port  with Putty everything look like it's starting but at one point it's stoping to show the line and here's the information I'm getting from the putty screen on start-up. 

 

SP-A : 


ABCDabcdEFabcdGabcdefHabcdefIabcdefJabcdeKLabMabNabOabcPQRSTUVWabXYabZAABBCCabDDabcEEabcFFabcGGabcHHabcIIabJJabKKabcLLabcMMabcNNabcOOabPPabQQRRSSTTUUVVWWXXYYZZAAA

Relocating Data Directory Boot Service (DDBS: Rev. 05.05)...


Autoflash FIRMWARE BUNDLE?
DDBS: MDDE (Rev 600) on disk 0
FIRMWARE BUNDLE image located at sector LBA 0x0002DE00


Autoflash POST?
DDBS: MDDE (Rev 600) on disk 0
POST image located at sector LBA 0x0001C400


Autoflash BIOS?
DDBS: MDDE (Rev 600) on disk 0
BIOS image located at sector LBA 0x00012A00

BBBCCCDDD

************************************************************
* Extended POST Messages
************************************************************

INFORMATION: POST Start
INFORMATION: MCU Operating mode changed from Linux to Clariion
************************************************************

DDBS: K10_REBOOT_DATA: Count = 0
DDBS: K10_REBOOT_DATA: State = 0
DDBS: K10_REBOOT_DATA: ForceDegradedMode = 0

DDBS: SP A Normal Boot Partition
DDBS: MDDE (Rev 600) on disk 0
DDBS: MDDE (Rev 600) on disk 2

DDBS: MDB read from both disks.
DDBS: Chassis and disk WWN seeds match.
DDBS: First disk is valid for boot.
DDBS: Second disk is valid for boot.
FLARE image (0x00400007) located at sector LBA 0x09D3D802


Disk Set: 0 2

Total Sectors: 0x0A7FD000

Relative Sectors: 0x00000800

Calculated mirror drive geometry:
Sectors: 63
Heads: 255
Cylinders: 10964
Capacity: 176150528 sectors

Total Sectors: 0x0A7FD000

Relative Sectors: 0x00000800

Calculated mirror drive geometry:
Sectors: 63
Heads: 255
Cylinders: 10964
Capacity: 176150528 sectors


EndTime: 10/04/2021 16:14:08

int13 - RESET (1)

int13 - CHECK EXTENSIONS PRESENT (3)

int13 - CHECK EXTENSIONS PRESENT (5)

int13 - GET DRIVE PARAMETERS (Extended) (6)

int13 - EXTENDED READ (200)

int13 - EXTENDED READ (400)

int13 - EXTENDED READ (600)

int13 - READ PARAMETERS (800)

int13 - READ PARAMETERS (802)

int13 - DRIVE TYPE (803)

int13 - CHECK EXTENSIONS PRESENT (804)

int13 - GET DRIVE PARAMETERS (Extended) (805)

int13 - READ PARAMETERS (806)

int13 - EXTENDED WRITE (845)

int13 - EXTENDED WRITE (846)

int13 - EXTENDED WRITE (847)

int13 - READ PARAMETERS (961)

int13 - DRIVE TYPE (962)

int13 - CHECK EXTENSIONS PRESENT (963)

int13 - GET DRIVE PARAMETERS (Extended) (964)

int13 - READ PARAMETERS (965)

int13 - EXTENDED WRITE (993)

int13 - EXTENDED WRITE (994)

int13 - EXTENDED WRITE (995)

int13 - EXTENDED READ (1000)

int13 - EXTENDED WRITE (1013)

int13 - EXTENDED WRITE (1014)

int13 - EXTENDED WRITE (1015)

int13 - EXTENDED READ (1200)

int13 - EXTENDED READ (1400)

int13 - EXTENDED READ (1600)

int13 - EXTENDED READ (1800)

int13 - EXTENDED READ (2000)

int13 - EXTENDED READ (2200)

int13 - EXTENDED READ (2400)

int13 - EXTENDED READ (2600)

int13 - EXTENDED READ (2800)

int13 - EXTENDED READ (3000)

int13 - EXTENDED READ (3200)

int13 - EXTENDED READ (3400)

int13 - EXTENDED READ (3600)

int13 - EXTENDED READ (3800)

int13 - EXTENDED READ (4000)

int13 - EXTENDED READ (4200)

int13 - EXTENDED READ (4400)

THEN I restarted but this time connected to SP-B  

here's what I'm gettting on SP-B: 

Phoenix SecureCore(tm) Server
Copyright 1985-2010 Phoenix Technologies Ltd.
All Rights Reserved

EMC BIOS Release 07.20

CPU = 1 Processors Detected, Cores per Processor = 4
Intel(R) Xeon(R) CPU E5603 @ 1.60GHz
256 KB L2 Cache per Processor Core
4096K L3 Cache Detected
System BIOS shadowed


Copyright (c) EMC Corporation , 2012
Disk Array Subsystem Controller
Model: Sentry: Clariion
DiagName: Extended POST
DiagRev: 42.20
Build Date: Fri Aug 10 08:15:48 2012
BiosRev: 07.20
StartTime: 10/04/2021 17:00:44
SaSerialNo: APM00131130860



ABCDabcdEFabcdGabcdefHabcdefIabcdefJabcdeKLabMabNabOabcPQRSTUVWabXYabZAABBCCabDDabcEEabcFFabcGGabcHHabcIIaJJabKKabcLLabcMMabcNNabcOOaPPabQQRRSSTTUUVVWWXXYYZZAAA

Relocating Data Directory Boot Service (DDBS: Rev. 05.05)...


Autoflash FIRMWARE BUNDLE?
DDBS: MDDE (Rev 600) on disk 0
FIRMWARE BUNDLE image located at sector LBA 0x0002DE00


Autoflash POST?
DDBS: MDDE (Rev 600) on disk 0
POST image located at sector LBA 0x0001C400


Autoflash BIOS?
DDBS: MDDE (Rev 600) on disk 0
BIOS image located at sector LBA 0x00012A00

BBBCCCDDD

************************************************************
* Extended POST Messages
************************************************************

INFORMATION: POST Start
INFORMATION: MCU Operating mode changed from Linux to Clariion
************************************************************


EndTime: 10/04/2021 17:01:49


.... Storage System Failure - Contact your Service Representative ...


ErrorCode: 0x00000310
ErrorDesc:
FRU: Motherboard | I/O Module 0
Fault Status Code: 0x04
Device: I/O Card 0
Description: PCI Express Link Width Error!
Rev: 42.20
Expected PCI Express Link Width Reg Value 0x0040
Value of Link Status Register = 0x0020
Root Complex PCI-e Port 9
Device/Vendor ID: 861210B5
P/N: 303-141-100A-01
S/N: CF2D6110800139
EndError:
ErrorTime: 10/04/2021 17:00:44


ErrorCode: 0x000002F0
ErrorDesc:
FRU: Motherboard | I/O Module 0
Fault Status Code: 0x04
Device: M0 Bridge
Description: PCI Config Reg Compare Error!
Rev: 42.20
Addr offset: 0x00000078
Expected: 0x00400000
Actual: 0x00220000
Mask: 0x03F00000
bus: 0x0050, dev: 0000, func: 0000
P/N: 303-141-100A-01
S/N: CF2D6110800139
EndError:
ErrorTime: 10/04/2021 17:01:08

 

Can someone please help me. I'm really not lucky with this first time I purchased a VNX5300 it was an expension so no vault . Now almost a year later I finaly have to money to buy another one and I have those error now. Please I need help. 

 

thank you . 

Marc 

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