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1 Rookie
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119 Posts
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5070
March 22nd, 2016 00:00
USM - Software Download Error
Hello,
I can log into Unisphere and can perform all activities.
But in USM, when I go to Software > Download software for OE, it gives error. I have attached application log error and pop-up error also.
Also to add, it is not asking me any type of sso credentials to enter, but it errors out.
Please help how to solve it.
Thanks.
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Rainer_EMC
4 Operator
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8.6K Posts
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March 22nd, 2016 04:00
I would suggest a knowledgebase search on support.emc.com
There should be articles there about know USM configs – esp. when it comes to firewalls and proxies
You can also manually download the VNX OE and use it with USM – if you put the right files into the right directory – knowledgebase should help there
SunshineM
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119 Posts
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March 22nd, 2016 20:00
Yes, I am doing it inside EMC. And how can I kill vpn, I am not connected to any vpn, I am directly connected to EMC network.
Thanks,
Mihir D. Panchal
Rainer_EMC
4 Operator
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8.6K Posts
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March 23rd, 2016 04:00
I would suggest to start with a knowledgebase search
SunshineM
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119 Posts
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March 23rd, 2016 20:00
But I don't know wht to search, I.e. Error is caused by what, by looking at the logs I have attached. If u can point me to some direction.
Thanks,
Mihir D. Panchal
SunshineM
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119 Posts
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March 28th, 2016 02:00
Can anyone please help?
SunshineM
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119 Posts
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March 29th, 2016 00:00
Wow, you nailed it!!!. Thanks a lot, it worked.