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February 13th, 2013 14:00

6.7 how to create emails for critical alarms

hi all,

is there a step by step doc for doing this? i'm searching but not really finding what i need.

thanks.

171 Posts

February 13th, 2013 14:00

You would add an email action to the critical portion of the rule.  A brief example is at https://support.quest.com/SolutionDetail.aspx?id=SOL96619

a. Go to "Dashboards | Administration | Rules and Notifications | Rules".
b. Click on the rule to edit it.
c. Expand any/all of the Severity levels. Click the Action tab.
d. Select "EmailAction" from the Action dropdown. Click the Add button.
e. Change any of the Default values as required:

as examples:

f. Click the value column of mail.message.
On the popup window that opens, click the "User Defined" tab and enter the alarm message.

g. Click the value column of mail.recipient.
On the popup window that opens, click the "User Defined" tab and enter the email address in the following format:

myemailaddress@@domain.com

February 13th, 2013 16:00

Ok great I have it working now if I just want alerts from lets say a cluster or a vm itself what would I edit?

February 13th, 2013 16:00

Thanks so I would add my email in here in user defined?

February 13th, 2013 16:00

It’s odd that it asks for two @@ in the email. Any idea why? and thank again for the replies.

59 Posts

February 13th, 2013 16:00

If you look at the Alarm message, you will see things like "Network Transfer Rate @transferRate b/s.

Network usage on virtual machine @name is outside the normal operating range."

"@ " is used to indicate Rule and Severity Level Variables,

Hence you need to specify double "@" to indicate that you want a literal "@" rather than a variable value.

Regards,

Brian Wheeldon

February 13th, 2013 16:00

Thanks but I don’t have “rules” after rules and notifications. I have rule management is this the screen?

February 13th, 2013 16:00

Hi Scott,

Yes, that's the right dashboard.

b. Click on the rule to edit it.
c. Expand any/all of the Severity levels. Click the Action tab.
d. Select "EmailAction" from the Action dropdown. Click the Add button.
e. Change any of the Default values as required:

Thanks,

February 13th, 2013 16:00

Check the below KB on how to scope a Vm(s) to a rule:

https://support.quest.com/SolutionDetail.aspx?id=SOL88998&pr=vFoglight

Thanks,

171 Posts

February 13th, 2013 16:00

Just click on the rule name and it should take you into the rule to edit.

February 13th, 2013 16:00

Yes, like previously said you need to  add the e-mail in the format:
myemailaddress@@domain.com -> Click Change.

Make sure you click Save on the Critical level, after all changes are done on the action parameter.

Thanks,

February 13th, 2013 16:00

Using just one @, it shows below error:

Rule.jpg
That's the reason why we go for @@, as indicated in the pop-up box.
Also if you ignore the pop-up & use only one @, your e-mail never comes through.

One @ indicates as rule variable.

To explain better:

Go to Severity Level variables (just note down one of Var in the list --> for eg: var1)
Go to Condition tab -> Check the Alarm message, you'll find some thing like @var1.

Here's the message:

CPU Utilization High. CPU Utilization at @var2%. Run Queue is @var3. A CPU Bottleneck is being detected on @var1. Check the top processes to determine which processes are the greatest contributors to CPU Loads.

The list you see in the Severity Level variables is called rule variable(s)

Hope this helps!

Thanks,

February 13th, 2013 17:00

Found I could go this way too. create service, then set email up for alerts. I tested and it worked.

February 13th, 2013 19:00

Thanks!

December 13th, 2013 10:00

Hi All,

I got cofigured email alerts in my FMS, but the email message body came empty.

How can I cofigure FMS to send me email with the ALARM MESSAGE inside email body?  

Thank you

Helber Marcondes

helber.marcondes@uit.com.br

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