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imanym

7 Posts

18741

March 9th, 2014 23:00

VENUE 11 PRO TABLET KEYBOPARD - MOBILE Battery

I have a Venue 11 Pro 5130 and I purchased the tablet keyboard with the battery. I am having an issue with the battery keyboard's battery. For some reason, the battery does not APPEAR to be charging. It can only charge up to 30%. I have disabled the tablet battery and tested the keyboard battery separately, and I found that the battery doesn't properly discharge nor recharge. It has ONLY displayed as 30% and when the it dies, it doesn't provide any visual indication of decreased battery usage for the keyboard. The tablets battery is operating properly but the keyboard seems to be a problem. Any insight on this issue would be greatly appreciated. I have tried pretty much anything, from disabling the ACPI for the secondary battery, to uninstalling the ACPI for the second battery to re-installing it. Thanks,

Mr Livebox

23 Posts

March 10th, 2014 03:00

I had a problem where my keyboard battery (7130) charged to 23% then stopped and would always show as "not charging" and the tablet would not use it; rather than ask for a replacement I thought I would investigate the problem.

I removed the four screws from the base and then removed the back; the only thing I could see is that the connector from the battery to the socket on the board was angled (not correctly seated) so all I did was push it firmly into place. Once the keyboard was then connected to the tablet it started charging and eventually reached 100% and is now being drained before the tablet battery.

imanym

7 Posts

March 23rd, 2014 16:00

@Mr LIVEBOX:Oddly enough I didn't attempt to suggestion because I was about to sell my Venue 11 Pro 5130 and was on the fence as to whether I was going to sell the keyboard with it. So after extensive testing I found that the battery was lasting all day even thought the battery charge indicated otherwise. I did end up getting the Venue 11 Pro 7130 and decided to go ahead and take your advice., It worked like a charm. It's sad that Dell didn't properly manufacture these products from the assembly line. At any rate taking it apart and firmly seating the battery attachment worked. Thanks!! Cheers

bluejayAT

3 Posts

March 26th, 2014 09:00

Same Problem here. Keyboard is not charging. No indication light, when directly plugged no indication, when the tablet is docked.

Where can i find the 4 screws?

Edit:

Found it. There is a Video on Youtube:

Mr Livebox

23 Posts

March 26th, 2014 10:00

Where can i find the 4 screws?

On the base of the keyboard you need to lift the ends of the rubber strips to reveal the screws underneath. Once the screws are removed you will then need to split the base away from the top (carefully!).

bluejayAT

3 Posts

March 28th, 2014 02:00

Found it, reseated the cable from battery to the board. Now everything works. :emotion-1:

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