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4 Posts
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29076
January 14th, 2014 16:00
Venue 11 Pro 7130 on-board keyoard issue
Greetings,
I have the Venue 11 Pro with the i5-4300y processor, 8GB RAM & 256GB HDD
The problem I'm having is when it's not docked, the onboard keyboard will not appear when I touch in a text field, such as the password field on the login page.
Essentially, if I boot up the tablet, undocked, I cannot log into it.
This is one of the units that was shipped with the batch on 12/30/13. As I recall, it did work when I initially started using the device but almost immediately the "ghost touch" issue manifested and I started trying to troubleshoot and deal with that issue.
During that process, I'm wondering if I inadvertently turned something off that has disabled the onboard keyboard.
I am probably missing something obvious but I can't get it to work.
Any suggestions?
hallfleming
5 Posts
0
January 16th, 2014 07:00
My company has 4 of these with the same issue. I opened a case yesterday regarding the same issue. If you have the Venue docked and perform a ctrl-alt-del and lock the computer, remove it from the dock and then tap the password field, it will pull up the onscreen keyboard. That's the only way I've ever seen the keyboard show on that screen. After that first keyboard pop-up, you'll now get the keyboard from then on in the search field under charms, etc. Weird behavior. I'm amazed they missed this in engineering. It's a professional series device. Most if not all users would be prompted for the password field for domain credentials...
DELL-Brian B
3 Apprentice
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828 Posts
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January 15th, 2014 13:00
Did you install any software or other drivers that you are aware of on this device?
next_milenium
74 Posts
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January 15th, 2014 14:00
I don't have keyboard dock but I noticed the on-screen keyboard sometimes do not show when i tap on the search button on the charm. Once I tap the text box, then the keyboard shows and seems to remember next time I try to search.
It seems Windows gets confused once you use an external keyboard (bluetooth keyboard in my case) and forget to enable the on-screen keyboard even after you disconnect external keyboard.
DELL-Brian B
3 Apprentice
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828 Posts
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January 15th, 2014 17:00
Can you take a look at this to make sure that your keyboard didn't somehow get disabled?
Before doing this, you may want to take all available updates, restart and repeat until no additional updates are available.
1) Log in with an account that has administrative privileges
2) Go to the desktop and right click on the start button (long press)
3) Click on Computer Management
4) Click on Services and Applications
5) Click on Services
6) Locate the entry for Touch Keyboard and Handwriting panel
7) Make sure that this service is not stopped and is running
Please let me know.
fitzdawg
4 Posts
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January 15th, 2014 18:00
Thank you for the response Brian.
Yes, I've installed some software. I'm a consultant and travel allot. My intent is to eventually replace my E6510 with this as my travel PC.
So I'm setting it up the same way. So far all the software works - for the most part... (Eclipse is giving me some problems but that's a battle for another day).
While installing the software it's been either on the dock (with a bluetooth connect keybrd/mouse) or on the keyboard/battery combo, so I don't have a good idea when the on board keyboard stopped popping up.
The first time I noticed it didn't pop up anymore was right after some experimenting with the stylus. I don't know if that would have anything to do with it or not???
I just checked the Touch Keyboard and Handwriting Panel Service. It is enabled (Automatic startup) and currently running.