This post is more than 5 years old
3 Posts
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21942
February 12th, 2014 10:00
Broken micro USB port
Alright, my girlfriend realized the other day that her Dell Venue 8 Pro was not charging, and after further inspection I saw that her micro USB port had a missing piece, To make matter worse, I believe she has peeled off her service tag thinking it was just a pointless sticker >.>. I purchased the tablet for her as a Christmas present just a few months ago. Currently the tablet has a dead battery and cannot be charged, what are my options?
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z_zk_z
8 Posts
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February 12th, 2014 13:00
rmalbers
11 Posts
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February 12th, 2014 15:00
IsaiahJones
105 Posts
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February 13th, 2014 01:00
Oh poor thing! I guess next time you should make it clear that stickers on devices should not be removed because it is there for a reason. :(
I know that there are technicians that can help you deal with your dilemma but of course, that comes with risks and you may have to settle for class "B" replacements.
Lou Stule
214 Posts
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February 13th, 2014 03:00
The Venue 8 Pro was first released last fall, so her tablet is still covered by a one-year hardware warranty. In order to obtain warranty service, she will need to provide a copy of the original sales receipt. If the tablet has already been registered in her name, the tablet's serial number (Service Tag #) is already matched to that purchase; otherwise the Service Tag # will still be linked to to the retailer who sold the tablet. The Service Tag # can also be found on a label attached to the original package and is stored inside the tablet as well, so a technician will be able to locate the Service Tag # when her Venue 8 Pro has been received by the Repair Depot.
In the USA, you can reach Dell Mobile Product tech support at (800) 308-3355 (24/7)
Good luck!
pnc1
22 Posts
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February 13th, 2014 06:00
I dont think so dell would be able to pull the device to depot without the service tag, If your are able to turn on the device, Once it comes up as soon as you see the dell logo push volume up key, it will take you to boot menu, once you see that press the volume up and select diagnostics, while runing on top of it you would be able to locate service tag.
Edward Lane
3 Posts
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June 7th, 2014 12:00
DELL-Brian B
3 Apprentice
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828 Posts
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June 9th, 2014 23:00
If you have a device with a warranty and it won't charge, contact Dell support to set up service or a replacement (depending upon your warranty). This is covered by the warranty unless you have purposely damaged the device.
There is no reason for support not to cover this.
Edward Lane
3 Posts
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June 10th, 2014 07:00
Unfortunately, as you may have deduced, I have already made numerous attempts with Dell support, to no avail. It would appear that recourse to other remedies may be necessary.
Mikerman
915 Posts
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June 10th, 2014 10:00
Edward Lane
3 Posts
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June 10th, 2014 14:00
Tried it twice, no dice.
Mikerman
915 Posts
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June 10th, 2014 16:00