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103430
February 13th, 2015 05:00
Android update will not install venue 3830
Once every two weeks or so, I get a notification that I have an Android update. I click on the Android update and it starts to install and then stops after about 10 to 12 seconds. Then it says error and shuts down then restarts and everything is normal. I am still running Android 4.3 on my Dell Venue 8 3830. I am guessing it is the Android 4.4 KitKat update. Can anyone help me why it will not install? I have had this tablet for month and a half and this is the third or 4th time I've tried to install the update. Can you help me? Why will it not install? is there some setting that I have to change? Or is it a defect in my tablet?
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PudgyOne
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30.3K Posts
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February 15th, 2015 16:00
steveharvey2000,
Plug in the system and power on.
Login
Click on settings(the gear).
Left column, scroll to bottom, About tablet, system updates, click on check for updates
See if your system will update that way.
Rick
PudgyOne
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February 13th, 2015 17:00
steveharvey2000,
I have had Android Version 4.4.2 installed on my Dell Venue 8(3830) for a long time.
Did you try plugging in the system and try the update?
Rick
steveharvey2000
12 Posts
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February 15th, 2015 09:00
you do mean plugging in the charger when I try to install the update? I will have to wait until I get sent the update again which could be a week or two. Thank you very much I appreciate it. That never even crossed my mind.
steveharvey2000
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February 15th, 2015 18:00
hi Rick, I tried that and it says the system is up to date. I have tried that before and most the time it says system is up to date. I seem to randomly get that Android update once every couple weeks. So I don't expect it until probably towards the end of this month. Hopefully sooner. I do know the 4.3 that I'm running now seems to be ok. I have read on the internet somewhere that the 4.4 KitKat does not seem to get along with the Dell very well. How does your 4.4 work?
PudgyOne
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February 16th, 2015 14:00
steveharvey2000,
No problems with anything except SKYPE. The app crashes daily, so I removed it for a few days. Guess I should have kept it installed and keep reporting the issue, so it gets fixed.
Rick
steveharvey2000
12 Posts
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February 21st, 2015 09:00
nope, plugging it in did not help. And downloads to the system but when it tries to install after 12 or 15 seconds error comes up. I've tried it three times since I last posted. Maybe there's something wrong with this tablet. I did buy refurbished. Maybe they changed a setting or something. Any more help or suggestions would be greatly appreciated. Thank you, Steve Harvey.
steveharvey2000
12 Posts
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February 21st, 2015 09:00
I have gotten two new up dates for the Android 4.4. Even with the power plugged in to the tablet we still will not install. It installs for about 12 seconds then error pops up. Then it shuts down reboots comes back on it still 4.3. I've tried installing it with all the programs I can shut down I've tried installing it doing nothing I've tried installing it on battery only and I've tried installing with the power cord again. Still comes up error. And I seem to get the update every 4 days or so. Please help, any more suggestions would be greatly appreciated. Calling Dell does not seem to help very much. Thank you, Steve Harvey
PudgyOne
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February 21st, 2015 13:00
Steve,
Is the system under warranty? Dell Warranty Information
If yes, hopefully you did the warranty transfer
Rick
steveharvey2000
12 Posts
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February 21st, 2015 13:00
yes I did try that. Still would not install. Shows error.
steveharvey2000
12 Posts
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February 21st, 2015 13:00
hey rick, that didn't work either.
PudgyOne
9 Legend
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30.3K Posts
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February 21st, 2015 13:00
Steve,
Was there a Dell - Ownership Transfers
Also I would try resetting the unit back to factory, then see if the update works.
Reset, backup, and restore on the Dell Venue 7 and Venue 8 tablets
Rick
steveharvey2000
12 Posts
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February 21st, 2015 13:00
yes I also tried the factory reset. That did not work either. Lol
steveharvey2000
12 Posts
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February 21st, 2015 13:00
I did try to do that. I'm not quite sure when true though. I did buy the square trade warranty. Guess I need to call don't find out if it through or not. I'm not quite sure when true though. I did buy the square trade warranty. Guess I need to call don't find out of the way through or not.
Underdogdb
1 Message
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April 4th, 2015 09:00
I would avoid the update if I were you. . half the time when I launch Clash of Clans the tablet reboots. I have tried everything to identify what is causing that with no luck.