This post is more than 5 years old
3 Posts
0
62068
August 11th, 2015 06:00
7840 dead.... but no support?
Hi all, just joined the forum to see if there is any support for this thing. It is still under warranty but....
...... first it started losing power really quickly.... the battery monitor just showed a steep decline despite no programs dong anything significant. I would put the thing down one evening and it would be dead the next morning having left 35 - 50 % in charge.
This happened more and more... I reset it to factory - reloaded just the necessary programs - continued to get worse and then one day it refused to charge. The thing would stay cold. I checked and double checked the charger - no problems there.
Here's the rub - I bought this in the UK but live mainly in Spain - I come back every now and again. I tried ringing the Spanish support but spent all my credit wading through the options before I even got to try to speak to someone in Spanish.
I don't have a landline here and ringing on Voip won't allow the Support numbers....
So I tried the email support - twice - weeks go by and no reply from Dell.
Does anyone know the routine just for sending this back by mail on warranty?
Is there any help on this site from Dell representatives?
Surely I don't have to travel back to the UK just to get support in English?
Anyone?
Mick the Vic
Aibomick
3 Posts
0
September 3rd, 2015 08:00
Well I thought this post had gone the way of all my emails and phone calls to Dell - anyway - thanks for the reply. After many phone calls and emails I finally got Dell to accept it back. They collected it from home address in the UK - I had to send it there by my own cost - fair enough I suppose - although why they couldn't negotiate with Dell Spain (who don't even sell the 7840!) - and then it sat in their "diagnostic" section for 5 days (bricked - wouldn't even turn on!!!) - so I did the internet chat thing on their repair site. The very nice foreign lady said "Oh - we deem it unrepairable and so we're going to return it to Dell HQ" I didn't bother to ask why they didnt tell me this! So I emailed my first contact who acknowledged the situation. I did ask why Dell knew but nobody had told me.... no reply..... they said they would ship a new unit to the UK in 7-10 days.... and then I'd have to ship it to Spain at my own cost again.... So I suggested a refund. Several days later they said they would (in 5-7 working days) send me the refund. Still waiting.... see the date of my original post???? To say they took an age to sort this would be an understatement - but it does seem to be sorted although to date no refund.... I went out yesterday after their resolution to refund me and went against basic principles to buy a Samsung Tablet.... would never buy Dell again.... ever....
Aibomick
3 Posts
0
August 12th, 2015 05:00
So no help, advice or support here then either? Sent two support emails to Dell - no reply to either after over three weeks..... Dell site says "Within two working days" - hahaha - what a joke! I can't even send it back if don't know where to - surely someone must know a returns address for Dell in the UK OR Spain?
Disappointed,
Mick the Vic
threnners
19 Posts
0
September 3rd, 2015 05:00
Send a tweet to @dellcares with a brief description of your problem. They will DM you back for your service tag. I've had nothing but a good experience with them.
I have a bricked 7840 too. NOT HAPPY.
greenrolaids
41 Posts
0
October 25th, 2015 12:00
+1 here, never have I had such a bad experience with a company.
Dell the same cook of technology.