iDRAC Service Module Setup

Hello,

 

 

That error message "RAC0654" appears when the iDRAC (the management controller in your server) cannot detect or communicate with the iDRAC Service Module (iSM). The iSM is a piece of software that needs to be installed inside the main operating system (like Windows Server or Linux) running on your PowerEdge R720xd.

Looking at the screenshot you provided, specifically under "iDRAC Service Module Setup":

 * Installed version on Host OS: Shows "NA"

 * Service Module Status: Shows "Not Running"

This strongly indicates that either:

 * The iDRAC Service Module software is not installed on your server's operating system.

 * The iDRAC Service Module is installed, but the corresponding service is not running within the operating system.

Here's how you can fix this:

 * Log in to your Server's Operating System: Access the main OS running on your PowerEdge R720xd (e.g., via Remote Desktop, SSH, or local console).

 * Check if iSM is Installed:

   * Windows: Go to "Apps & features" or "Programs and Features" in the Control Panel and look for "Dell EMC iDRAC Service Module".

   * Linux: Use the package manager commands (e.g., rpm -q dcism for RHEL/CentOS/SLES or dpkg -l dcism for Debian/Ubuntu) to see if the dcism package is installed.

 * Install iSM if Missing:

   * Go to the Dell Support website (https://www.support.dell.com/).

   * Enter your server model (PowerEdge R720xd) or service tag.

   * Navigate to the "Drivers & Downloads" section.

   * Find the iDRAC Service Module application for your specific operating system version.

   * Download the installer and run it on your server's OS. Follow the installation prompts.

 * Check if the iSM Service is Running (if already installed):

   * Windows: Open the Services management console (services.msc). Find the service named "iDRAC Service Module" or "DSM SA Data Manager". Make sure its status is "Running" and the Startup type is "Automatic". If it's stopped, right-click and select "Start".

   * Linux: Use the command systemctl status dcismeng (the service name might vary slightly depending on the version/distro). If it's inactive, start it using sudo systemctl start dcismeng and enable it to start on boot with sudo systemctl enable dcismeng.

 * Refresh iDRAC: After installing the iSM or starting the service, go back to the iDRAC web interface page you screenshotted and refresh it. The status should update, and the RAC0654 error message should disappear.

Installing the iDRAC Service Module provides better integration between the OS and the iDRAC, enabling features like OS information reporting, easier log collection, and graceful OS sh

utdown from the iDRAC.