3 Posts
1
10274
April 13th, 2020 10:00
XPS 8900, SA error code 2000-0716
Hey all,
I move all Dell internals to a new non-Dell tower case. All same components, just new case. Getting this error from SupportAssist when powering up.
SA (SupportAssist) error code: 2000-0716
"Cables - check the following cable. Alert! Power button cable failure."
The power cable plug on motherboard is 12 pin (with one pin missing, so actually 11 "live" pins).
The new case has one power button cable but breaks out to multiple 2-pin plugs (hdd led, power button led, Power button, and Reset button), so that is 8 pins total (3 less than motherboard plug).
1) is the different pin count causing error?
2) I've found motherboard plug pin layout on the forums but wondering if I have the wrong one?
3) The PC is from late 2015, should I consider removing SupportAssist?
Thanks!
RoHe
10 Elder
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45.2K Posts
1
April 13th, 2020 11:00
Dell typically uses custom connections between motherboards and front panels, so that could be part of the problem.
If PC is working correctly despite that error message, I'd just disable SupportAssist.
cdninsw
3 Posts
0
April 13th, 2020 14:00
Hey RoHe,
Thanks! Yes, power button works as expected and the PC has been up & running all day without issue, so far so good. Since I can get around the SupportAssist error screen to a normal boot, I may leave it there for now.
Hey Ron, I see you all over the forum so I wanted to ask... if I wanted to upgrade the mobo (z170 to z390) but keep my multiple SSD's (including C: drive) is it a simple plug-n-play, or does that attempt get scary & require software re-installs, etc?
I know the mobo requires new CPU, memory, etc. Mostly wondering if I can avoid re-installing Windows 10 & all my other apps & my other drives.
RoHe
10 Elder
•
45.2K Posts
1
April 13th, 2020 16:00
A new motherboard with a different chipset is likely going to require a clean install, not to mention buying a new license for Win 10 because the version you have now is tied to the XPS 8900 motherboard.
Microsoft considers a new motherboard that's not an exact replacement of the previous one to be a "new PC", requiring a new license...