Unsolved
1 Rookie
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5 Posts
0
8
August 2nd, 2025 08:17
updating drivers
Hi,
Dell SupportAssist only works for a short time when I first remove all of its components from my computer and reinstall it. But:
Unable to optimize my computer.
System updates are not installing.
Software updates failed.
System activity summary:
Last 90 days:
0 software updates installed.
0 GB of disk space reclaimed.
0 files optimized.
My warranty is no longer valid, but I should be able to get driver updates easily.
After much difficulty, I sometimes manage to get to support sites where I can download and install drivers. There are also critical ones from a couple of years ago.
Last time there were 30 in total, of which I installed one. There were 11 critical ones. Apparently I have to install them one by one.
If anyone has any tips on how to get driver suggestions in a timely manner, I would be grateful.
Ana 145
lmacri
3 Apprentice
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1.6K Posts
0
August 2nd, 2025 14:33
Hi Ana145:
What is your Dell computer model, Windows operating system, antivirus, and BIOS version? If you have a Win 10 or Win 11 OS open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6093 * Firefox v141.0.0 * Microsoft Defender v4.18.25060.7-1.1.25050.6 * Malwarebytes Premium v5.3.5.204-137.0.5331 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0
garioch7
5 Practitioner
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271 Posts
0
August 2nd, 2025 16:59
@Ana145 ,
SupportAssist is riddled with errors, and always has been. Dell Update is only slightly better. I removed both of those programs, and other Dell bloatware, as soon as my warranties expired on my two Dell computers (2019 XPS 8930 SE and 2020 XPS 15 7590).
I check the Dell Support website weekly for applicable driver and BIOS updates using my Service Tags. Only about every few months do I find an update for one of my computers. Once you get caught up with all of the updates SupportAssist missed, you should have the same experience. Be sure that you are specifying your service tag, not just your model number. Some models have hardware changes over their lifetime. You don't want to download the wrong drivers!
I hope this helps. Have a great day.
Regards,
Phil