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1 Rookie
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7 Posts
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7076
June 19th, 2018 17:00
SupportAssist just sits and spins
Hello All,
Have a brand new (ish) 9570. Everything runs like a top, nice laptop. However, when SupportAssist asserts itself via notifications and I let it run, it just sits and spins with the busy signal shown below. No errors or anything. Anything I can do to give it a kick or should I just disable or remove it?
Note that I manually updated Win 10 Pro (1803), removed McAfee and updated Defender.
Thanks!
JB
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robert p
4 Operator
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9.4K Posts
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June 20th, 2018 06:00
Hi omortis,
Thanks for posting. Apologies that your system is not performing as expected.
First thing is to uninstall all instances of SupportAssist (there are at least 2). You may have to use a 3rd party program to get it all.
Then re-install SupportAssist from the website. A new version was recently posted, so make sure you have the latest.
If that's not working, please contact me privately and be sure to include your computer's Service Tag number. Thanks.
omortis
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June 20th, 2018 07:00
@robert p Thanks for your reply. There were actually 4 versions of SupportAssist installed, plus some Remediation plug-in. I uninstalled them all via the Win10 Apps interface, re-installed using the link you provided above and it now works like a charm.
Thanks again,
John
Technut.Canada
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June 24th, 2018 08:00
==========================================================================
In the folder
C:\Program Files\Dell\SupportAssistAgent\bin\Resources\
rename
New-Dell-Logo-White-Small.png
to
New-Dell-Logo-White.png
(just remove the -Small from the end of the file name)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
THIS WORKS!!