Problem with MyDell updating

Hi. I just tried to open 'MyDell' and it said there is an update which I must install to be able to continue to use 'MyDell', but it won't install, says to check my network connection! There is nothing wrong with the connection, even tried disabling the anti virus, firewall and all other security  including VPN and everything else that is likely to cause such a problem, still it won't update so still I can't use 'MyDell' - Anybody any ideas how to fix this issue, there are no error codes and no information why it wont install the critical update. (Inspiron 5502 purchased 3 weeks ago direct from Dell France ( not at all happy with Dell France, no problem at all with Dell UK or Dell USA) Thanks in advance for the help to fix this.