1 Rookie
•
53 Posts
0
972
June 2nd, 2021 20:00
Dell G3 crash when SupportAssist Scanning Hardware
My Dell G3 crash every time I letting SupportAssist scan hardware. When I restart, SupportAssist On-board Disanogics greet me with the error: Memory crash. My laptop is still in warranty so I can't replace that memory. What shall I do?
Thank, Dang
No Events found!
DangDump
1 Rookie
•
53 Posts
0
June 8th, 2021 02:00
Let's isolate and check if this is a hardware or software issue.
As the system is crashing when you run the Support Assist scan, let us run the onboard Dell diagnostics. It would last about 10 minutes.
To run the diagnostics:
1. Power on your system from a powered-off state.
2. Keep tapping (tap-tap-tap) the F12 key the moment the system powers on.
3. Select Diagnostics and follow the on-screen instructions to complete the test.
NOTE: You need not run the extended stress/memory test for now, but please make sure the power adapter is connected at all times during the test.