3 Posts
0
1147
June 29th, 2022 12:00
BSOD after running SupportAssist on XPS 15 9520
Hi
Got my XPS 15 9520 yesterday. First thing I did was upgrade the wiondows 11 Home to Pro. (Yes I should have ordered the Pro, I did not see the OS changed automatically when I changed another feature ..). After that I installed Office 365 etc
Next I wanted to update the drivers, so installed SupportAssist.
After startup, it said "updating software" (It meant SupportAssist update, I think)
After some minutes, a BSOD appeared. Stopcode: "REFERENCE BY POINTER"
I deinstalled it (with WIndows standard deinstall), and reinstalled. Made sure nothing else was running, it happened just the same.
Anyone else had this? Suggestions?
Thanks in advance!
No Events found!
LeeuwErik65
3 Posts
0
July 8th, 2022 00:00
Yes it did!
After reinstall, I installed the SupportAssist tool first and ran it, so it would update my computer. Only after that I installed the other apps. This worked fine, no problems since
Thanks for your help!
DELL-Cares
Moderator
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27.1K Posts
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June 30th, 2022 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
LeeuwErik65
3 Posts
0
June 30th, 2022 08:00
xxxxx is the service tag. I cannot reply to you in a private message.
DELL-Brad L
Community Manager
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2.7K Posts
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July 8th, 2022 00:00
Did reinstalling the OS, resolve the issue?
DELL-Brad L
Community Manager
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2.7K Posts
0
July 8th, 2022 15:00
Thanks so much for the update, glad to hear this resolved the issue!