W2K8 host agent stops shortly after starting

Hi Imajica,

For a test can you disable the three Watermarks DCPs " Watermarks for Volume Groups, Watermarks for Logical Volumes and Watermarks for File Systems" for the Windows host agent.

To turn off Watermarks DCPs, do the following:

On the Tree panel side of ControlCenter Console, expand the Administration folder

Expand Data Collection Policies folder.

Expand Policy Definitions.

Expand Host Agent for Windows.

Right-click on the watermark policy and disable. For example: Watermarks for Volume Groups_00, scroll down and select Disable from the menu or remove the hosts W2K8 Enterprise SP1from the policy.

Restart the host agent on one of the W2K8 host and confirm if the host will stay active.

This will force the Host agent to rescan its Data Collection Policies and disregard the Watermark DCPs.

If the host agent becomes active in the console and if you required the above watermarks DCP to be enabled.

Start them one at a time and monitor the host after to see if the issue re-occurs.
 
This will help isolate each of the Watermark polices to see which watermark is causing the issue on the hosts.
 
Enable 1 of the Watermarks for example the "Filesystem Watermark" leave it to run for its schedules cycle (default 15 minutes).

If it runs for its cycle without causing the agent to go inactive. Enable "Volume Groups " Watermark leave it to run for its schedules cycle  and  then enable "Logical Volumes ".
 
If the issue remains after performing the above actions it would be best to open an SR with Support.

Attach the following to the new SR from 1 of the problem 2008 hosts

Master agent

%ECC_INSTALL_ROOT%\exec\MGA610\MGA.log

%ECC_INSTALL_ROOT%\exec\MGA610\MGA_Bx.log.gz

%ECC_INSTALL_ROOT%\exec\MGA610\MGA.ini and %ECC_INSTALL_ROOT%\exec\ctg.ini

%ECC_INSTALL_ROOT%\exec\MGA610\MGA_Err.log

%ECC_INSTALL_ROOT%\exec\MGA610\MGA_Bx_Err.log

　

Host agent

%ECC_INSTALL_ROOT%\exec\MNR610\MNR.log

%ECC_INSTALL_ROOT%\exec\MNR610\MNR_Bx.log.gz

%ECC_INSTALL_ROOT%\exec\MNR610\MNR.ini

%ECC_INSTALL_ROOT%\exec\MNR610\MNR_Err.log

%ECC_INSTALL_ROOT%\exec\MNR610\MNR_Bx_Err.log

%ECC_INSTALL_ROOT%\exec\MNR610\MNR_Discovery.log.gz

Policies Export

Please follow the below Procedures:

Instructions for Policies Export from the Console:

Collect an export of the Policies table view for Storage Systems, Hosts, Connectivity Devices & Database Instances by going to the ECC console > Select ECC Administration on the blue toolbar > Hit the dropdown arrow > select Policies > in the Tree Panel on the left side of the Console, put a check next to "Storage Systems", "Hosts", "Connectivity", & "Database Instances" folders. > In the Target Panel on the right you will see the Policies view. Click anywhere in the right-hand window to be sure that it is the currently selected window. > Go to the top left-hand corner of the console screen and select File > Export > Browse > save the file as "Policies.csv" anywhere, such as the C:\ drive or on your Desktop.

emcreport output

The latest EMCReport for windows can be found at the following FTP site: ftp://ftp.emc.com/pub/emcgrab/Windows/

Regards

Conor Lawlor