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August 15th, 2008 12:00

Upgrade agent prerequisite check hangs

Hey All,

Here's my first snag with moving from 5.2SP5 to 6.1.

The details:
My 5.2 SP 5 environment is up and running.
6.1 environment newly installed on a separate server.

AIX host with Master, host, Symmetrix, and SDM agents - all at 5.2 SP5
I've take the following steps:
1.) stopped agents on AIX host via ECC 5.2 SP5 console.
2.) logged in to AIX host and stopped master
3.) Changed MGA.ini and ctg.ini to point to ECC 6.1 server
4.) restarted master agent on AIX host.
At this point, all looks good - the AIX host has shown up in the ECC 6.1 console (showing a 5.2 SP5 version).
5.) Right click on AIX host in ECC 6.1 console, select Agent -> Upgrade
6.) Upgrade Agent window appears, host shows up as Available
7.) Select 'next'
8.) Prerequisite Check window appears and stays with hour-glass checking mode.

Any suggestions?

-Julianne

92 Posts

August 21st, 2008 11:00

Hi All,

I thought I'd let you know that this is actually a bug - there is an ongoing engineering ticket EMC is working.

From the Bleeding Edge .....
Julianne

472 Posts

August 18th, 2008 14:00

Hi Julianne,

It's not by any chance an AIX 5.1 host, is it? That OS rev is no longer supported at CC 6.1.

If it's a supported OS (AIX 5.2, 5.3, 6.1) then the upgrade should obviously work without any hitches. Your best bet might be to open a SR so that an Engineer can investigate the issue in more detail via WebEx.


Regards,

Séamus Coffey
EMC Global Services

92 Posts

August 18th, 2008 15:00

Hi Seamus,

It's actually an AIX 5.3 host that initially encountered the problem, however I'm now seeing the same thing on a solaris server.

I have an SR open and hope to hear from someone soon ....

Thanks -

Julianne

55 Posts

September 9th, 2008 03:00

Hi Seamus,

Do you have any information about this engineering ticket ? Can you provide me the CQ Number ?

Regards
Nimai Sood

472 Posts

September 10th, 2008 03:00

Hi Nimai,

Apologies, my previous entry refers to a different thread. I have now deleted it.


Regards,
Séamus Coffey
EMC Global Services

55 Posts

September 10th, 2008 04:00

No problem sir...

Thats issue is been taken care of ....:)

Have a Good Day.

Regards
Nimai
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