Skip to main content
Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

dynamox

9 Legend

 • 

20.4K Posts

1864

December 8th, 2009 11:00

Master agent - windows native install syntax

Hello guys,

I've deployed ECC 6.1 UB7 on my main server, now i am trying to install Master and Symmetrix agents on another server. On page 505 of "CC 6.1 Planning and Installation Guide Volume 1" it says to run setup as follows:

setup.exe /s /v"/qn CMDLINE=true
INSTALLDIR=
SERVERHOSTNAME_ORIP=
SERVERHOSTNAME_NAME=
[SERVER_PORT= ]
[SECURE_SERVER_PORT= ]
[MAPORT= ]
INSTALLHOSTAGENT=true
INSTALLORACLEAGENT=true
INSTALLCMAAGENT=true
INSTALLSYMMETRIXAGENT=true
INSTALLSDMAGENT=true
/L* "

what i don't understand is how do you run this ? Do you create a batch file with these lines and execute it or it's just one line. I tried both ways and neither one works. I did download WinNativeInstall package. Here is my file:

setup.exe /s /v"/qn CMDLINE=true
INSTALLDIR=C:\ECC
SERVERHOSTNAME_ORIP=10.1.1.4
SERVERHOSTNAME_NAME=ECCSERVER
INSTALLSYMMETRIXAGENT=true
/L* C:\ECC\install.log"

Next thing i decided to try to install Master agent from ECC 6.1 CD4. I installed MasterAgent.exe but the host will not show up in ECC Console. MGA.log file is full of error messages and the service itself will not stay running.

SDK 14:11:16 C P W 6360       (5.54 MB -112.000000K) DataCommSocketLibrary(10022)::select => Invalid
         -    argument.
SDK 14:11:17 C P F 7920       (5.60 MB 56.000000K) DataCommSocket::SetSSL => Setting SSL enabled to false
SDK 14:11:17 C P F 7920       (5.60 MB) CreateDataCommClient => Could not open client to eccserver:5799
SDK 14:11:17 C P W 7920       (5.60 MB) cecDataComm::Connect => Failed connecting to application at
         -    'eccserver:5799'.
SDK 14:11:22 SDK 1 I E 7920       (5.60 MB) sstkb::init => Failed to retrieve config information,
         -    retrying...
MGA 14:11:22 MGA 1 I E 7920       (5.60 MB) Initializing SST => Unsuccessful call to SST init, automatic
         -    retry in 15 seconds
SDK 14:11:37 C P F 7920       (5.60 MB) DataCommSocket::SetSSL => Setting SSL enabled to false
SDK 14:11:37 C P F 7920       (5.60 MB) CreateDataCommClient => Could not open client to eccserver:5799
SDK 14:11:37 C P W 7920       (5.60 MB) cecDataComm::Connect => Failed connecting to application at
         -    'eccserver:5799'.

Thank you for your help

thlascend

9 Posts

December 9th, 2009 14:00

Hmmm. whenever I get those kind of MGA.err log issues and the host won't populate in ECC Console it's typically some type of network communication error.

  1. Are there other Master agents on hosts running ok or is this first one attempted?
  2. Very important for nslookup to resolve and not just ping of IP's (sorry to be redundant but has caused me many issues at sites)
  3. SSL is new "feature" as of 6.1, wonder if any port issues there. Did I see you had it set to disabled?

AAdedipe

44 Posts

December 9th, 2009 11:00

This is by no means a response to your question. But why are you trying to deploy the master agent from the MSI? Is this for new hosts that get created or are you trying to come up a w/ a silent install method so you can completely remove the old client and then install the new master agent?

I personally just upgraded the existing windows host agents in our environment using the Control Center console (from MGA 6.0.589 to 6.1.0.7.254), but am willing to know if there are any benefits to a clean install.

TIA,

Ayo

dynamox

9 Legend

 • 

20.4K Posts

December 9th, 2009 12:00

brand new host, how do i go about deploying the master agent in ECC 6.1 ?

AAdedipe

44 Posts

December 9th, 2009 14:00

To be honest, I only had to upgrade existing hosts. The hosts I upgraded had the ECC 6.0 master agent on them so it was as simple as clicking upgrade in the agents view for each of the hosts.

If this is a persistent problem I'm curious to see how you resolve it because I'm sure I'll have to deploy an agent from scratch sooner than later.

thlascend

9 Posts

December 9th, 2009 14:00

It looks like you have the MGA installed and it's just not finding the ECC Server for some reason.

SDK 14:11:17 C P F 7920       (5.60 MB) CreateDataCommClient => Could not open client to eccserver:5799
SDK 14:11:17 C P W 7920       (5.60 MB) cecDataComm::Connect => Failed connecting to application at
         -    'eccserver:5799'.

Does all the basic network stuff check out? nslookup of FQDN and reverse IP ?

dynamox

9 Legend

 • 

20.4K Posts

December 9th, 2009 14:00

yes,  i can ping back and forth, traceroute , no firewalls.

thlascend

9 Posts

December 9th, 2009 15:00

I would do a couple things:

  1. Try Master agent install on a 2nd host to see if problem follows or something unique on 1st host
  2. Review and post up MGA_Err.log file. perhaps it has some other clues.
  3. Check server.trc file on ECCSERVER for errors also.
  4. Is the Console installed on ECCSERVER or other host? If works on another host it would help minimize my thoughts about network issues.

dynamox

9 Legend

 • 

20.4K Posts

December 9th, 2009 15:00

first host to be deployed in this infrastructure, nslookup works fine. Did not mess with SSL so would not know how to disable it.

dynamox

9 Legend

 • 

20.4K Posts

December 9th, 2009 21:00

Todd,

right on the money !!! ECC Server is dual homed, one network interface on public network, one network interface on private (non routable) network. I set a host static route on ECC server telling it to use public interface when communicating to that specific host. I could have specified subnet but I wont be deploying anymore agent so host route is fine. As soon as i did that, i re-installed Master agent and it immediately showed up in ECC Console. Still not sure why ping/traceroute worked fine.

Thank you very much for your help

Was this post helpful?

View All

No Events found!

Top