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January 29th, 2009 05:00

ECC6.0 Clariion StorageGroup : "can't get HLUs from ClariionSdmService"

Hi gurus.

Since I modify emc user's password on a CX3, I can't use ECC anymore to manage it.

I already stop all Clariion Storage Agent, delete everything in relation with that CX in "Discover->Review Progress->Discover Type : Clariion" then, I rediscover CX.
Everythings look good.

------8<-----
PERSISTED_INFO: * stored * [1686670] MO Type = Clariion
ArrayType=FC4700/CX600/CX400 | Password=****** | SPA=mileva-sp1.xxx.xxx | SPB=mileva-sp2.xxx.xxx | SecurityPorts=80/443 | UserName=emc
objects managed = 1 agents managing = 2
objects originally found = 1

** can be deleted only if every associated agent is inactive **

Object 1 [Clariion=CKxxxxxxx] has management status NORMAL.
The following agents have permission to manage the object:
CLARiiON Agent @ sun38.xxxx [reported at 2009-01-28 15:08:24.0]
CLARiiON Agent @ sun33.xxxx [reported at 2009-01-29 14:33:35.0]
------8<-----

When I try to modify a storagegroup, a new window's open :
------8<-----
SDM Client Error
can't get HLUs from ClariionSdmService
------8<-----

I click on "Ok", then add LUNs to stroragegroup, then execute it. But action fails with message : "Agent transaction returned empty"

Any clue ?

Clariion Storage Agent 6.0.0.0.538

5 Posts

January 30th, 2009 00:00

make sure you have ecc user with admin previledge created on the CX

Yes emc user already have admin privilege

from control center point of view hightlight the array and go to discover -> add permission to manage

I already have 2 hosts (sun33 and sun38) which have "permission to manage"
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