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557
January 7th, 2011 01:00
ECC not showing connectivity for Clariion
We have ECC 5.2 managing 2 DMX and one Clariion. When I click on the TOPOLOGY, it shows connectivity for the DMX but not for the clariion.
Appreciate your suggestion.
Thank you
Sanjit Achary
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ConorLawlor
2 Intern
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233 Posts
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January 7th, 2011 07:00
Hi Sanjit,
This issue may be due to the Clariion not discovered correctly by the clariion agent or the Model/Flare code version not supported by the version of ControlCenter
Can you provide the following information:
1) The exact build of ControlCenter 5.2 goto Help > About in Console
2) The exact build of the Clariion Agent installed? (Agent view)
3) Is the Clariion array fully discovered in the Console and does the Last Discovered column within the properties view show the current date?
4) Is the array part of the Clariion Discovery DCP?
5) What is the Model of the Clariion array and the flare code? Was the Flare recently upgraded?
6) In the 5.2 (SP version) support Matrix on powerlink is the Clariion array/flare code version supported?
If not supported you will need to upgrade to a supported version of ControlCenter to to discover the Clariion correctly
Regards
Conor Lawlor
SKT2
2 Intern
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1.3K Posts
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January 17th, 2011 18:00
we have two ECC setup one with 5.2.0.5 and other with 6.1.0.8. Both manages different set of arrays. There should be a way to get things working on with thier own config. Conor may be able to help you if provide the information he asked for.