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August 7th, 2009 08:00

ECC Master Agent service won't start under Win2008 Server

Installed the ECC 6.1 Master Agent on a Win2k8 server. When I start the service the log shows:

LOG 11:32:38 L I F 2080 Log.cxx:739 DATE="2009-08-07" IP=" " VERSION="610" TYPE="MGA"
- HOST="GENERICHOSTNAME" OSNAME="Windows Server 2008" ROLLOVER=0 COMPONENT=" "
- COMMAND="mstragent.exe '6020'" ECC_HOME="D:\ecc\exec" COMPILED="MGA: BUILD
- ECC61040.16MAY2009.1146.224; ECC61040.16MAY2009.1146.224; COMPILED May 16 2009 14:32:08, SDK:
- BUILD ECC61040.16MAY2009.1146.224; ECC61040.16MAY2009.1146.224; COMPILED May 16 2009
- 12:17:19" STARTED="2009-08-07 11:32:38" STARTED BY USER="SYSTEM"
- External Version Identifier="MGA: Version 6.1.0, SDK: Version 6.1.0"
- Internal Version Identifier="MGA: 6.1.0.4.71, SDK: 6.1.0.4.71"
- Version KitSpec Identifier="MGA: GA6, SDK: GA6"
- Build Label Identifier="MGA: ECC61040.16MAY2009.1146.224, SDK: ECC61040.16MAY2009.1146.224"
- Build Name Identifier="MGA: ECC61040.16MAY2009.1146.224, SDK: ECC61040.16MAY2009.1146.224"
SDK 11:32:38 C P T 2080 (4.12 MB 56.000000K) swrx_thread::create_thread => New DATE="2009-08-07"
SDK 11:32:48 SDK 1 I E 2080 (9.02 MB) sstkb::init => Server responded with a fatal error to agent
- initialization: 'INITX rejected for incompatible agent' - Exiting...
MGA 11:32:48 MGA 1 I E 2080 (9.02 MB) Initializing SST => Unable to connect to server - Exiting...
SDK 11:32:48 SDK 1 P E 4184 (9.02 MB) DataCommSocketLibrary(10038)::accept => Socket operation on
- nonsocket.

After researching on powerlink I didn't find anything on this. Lots of other issues, but nothing that looked like it pertained to this one. Anyone have any ideas?

Thanks!
-Steve

472 Posts

August 10th, 2009 02:00

Hi Steve,

I recommend opening a SR for the issue - Master Agent logs would need to be cross-referenced with the relevant server.trc file.


Regards,
Séamus Coffey
EMC Global Services

45 Posts

August 10th, 2009 05:00

Can do. It's just odd because it's happening on Multiple OS'es now...Win2k3 server now as well. And nothing has changed in our environment.
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