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259 Posts
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739
January 7th, 2011 10:00
ecc 6.1 ub9
I installed UB9 to our ecc infrastructure server and it appeared that everything went fine. No errors were reported and the services started on the reboot.
trying to upgrade/install the console, however, gives me an error "internet explorer cannot display the webpage"
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ConorLawlor
2 Intern
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233 Posts
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January 10th, 2011 01:00
Hi Jim,
So the issue here is that the following page will not open on any of the console servers https://< address>>:30002/webinstall/installation.htm
Can you get to the webinstall page https://< address>>:30002/webinstall page without any issues?
On the ControlCenter Server within %%\ECC\tomcat\webapps\webinstall do you see an installation.htm file?
Can you open this installation.htm file manually on the ControlCenter Server? and if so does it show the options for installing the console at 6.1.0 and an option to install the Console Patch 6.1.0.9.614?
If there is an issue with the installation.htm file open an SR with support
On the ControlCenter Server can you see the following folder %%\ECC\tomcat\webapps\webinstall\Patch6109614? Does it include the eccclient_Patch6109614.exe?
if so a workaround to upgrade the console to UB9 would be to Temporarily map a network drive to %%\ECC\tomcat\webapps\webinstall\Patch6109614 on the ControlCenter Server from the Console servers and manually install the ControlCenter 6.1 UB9 Console by clicking on the eccclient_Patch6109614.exe. "
Regards
Conor Lawlor
jimkunysz
259 Posts
0
January 10th, 2011 10:00
thanks - I did get it to work - had to review the readme to get the correct launch url. as you specified.