Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

1244

February 17th, 2008 01:00

ECC 6.0 is not working after applied Windows Patch

Dear experts,

One of our ECC server 6.0 is not working after we applied the latest Microsoft patch. After the server reboot, the service of EMC ControlCenter Server failed to start, please refer to below eventlog.

After I manually start up the service, I got the below error when I try to log in.
Event Type: Information
Event Source: EMC ControlCenter Server
Event Category: None
Event ID: 4096
Date: 2/15/2008
Time: 3:04:23 PM
User: N/A
Computer: NRTECC01
Description:
Could not call the service method.

Event Type: Information
Event Source: EMC ControlCenter Server
Event Category: None
Event ID: 4096
Date: 2/15/2008
Time: 3:04:23 PM
User: N/A
Computer: NRTECC01
Description:
Failed to invoke the service start function.

Event Type: Information
Event Source: EMC ControlCenter Server
Event Category: None
Event ID: 4098
Date: 2/15/2008
Time: 3:04:23 PM
User: N/A
Computer: NRTECC01
Description:
The EMC ControlCenter Server service failed to start.

*** Windows Host Information ***
NOTICE : OS Name : Microsoft(R) Windows(R) Server 2003, Enterprise Edition.
NOTICE : OS Manufacturer : Microsoft Corporation.
NOTICE : OS version : 5.2.3790 Service Pack 2 Build 3790.
NOTICE : OS Version Suppliment : Not Available.
NOTICE : System Manufacturer : Dell Inc..
NOTICE : System name : NRTECC01.
NOTICE : System model : PowerEdge 2950.
NOTICE : System type : X86-based PC.
NOTICE : Processor : x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz.
NOTICE : Processor : x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz.
NOTICE : Processor : x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz.
NOTICE : Processor : x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz.
NOTICE : Host BIOS version : Dell Inc. 1.5.1, 8/10/2007.
NOTICE : Windows Directory : C:\WINDOWS.
NOTICE : System Directory : C:\WINDOWS\system32.
NOTICE : Boot Device : \Device\HarddiskVolume1.

Please help on it !

Thanks and best regards,
Ray

50 Posts

February 17th, 2008 18:00

belows are the OS patches installed information:
===================================

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 2/14/2008
Time: 2:03:40 AM
User: N/A
Computer: NRTECC01
Description:
Installation Successful: Windows successfully installed the following update: Security Update for Windows Server 2003 (KB943485)

Event Type: Information
Event Source: NtServicePack
Event Category: None
Event ID: 4377
Date: 2/14/2008
Time: 2:03:35 AM
User: NT AUTHORITY\SYSTEM
Computer: NRTECC01
Description:
Windows Server 2003 Hotfix KB943485 was installed.

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 2/14/2008
Time: 2:03:20 AM
User: N/A
Computer: NRTECC01
Description:
Installation Successful: Windows successfully installed the following update: Cumulative Security Update for Internet Explorer 6 for Windows Server 2003 (KB944533)

Event Type: Information
Event Source: NtServicePack
Event Category: None
Event ID: 4377
Date: 2/14/2008
Time: 2:03:12 AM
User: NT AUTHORITY\SYSTEM
Computer: NRTECC01
Description:
Windows Server 2003 Hotfix KB944533 was installed.

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 2/14/2008
Time: 2:02:47 AM
User: N/A
Computer: NRTECC01
Description:
Installation Successful: Windows successfully installed the following update: Security Update for Windows Server 2003 (KB946026)

Event Type: Information
Event Source: NtServicePack
Event Category: None
Event ID: 4377
Date: 2/14/2008
Time: 2:02:39 AM
User: NT AUTHORITY\SYSTEM
Computer: NRTECC01
Description:
Windows Server 2003 Hotfix KB946026 was installed.

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 2/14/2008
Time: 2:02:26 AM
User: N/A
Computer: NRTECC01
Description:
Installation Successful: Windows successfully installed the following update: Security Update for Windows Server 2003 (KB943055)

Event Type: Information
Event Source: NtServicePack
Event Category: None
Event ID: 4377
Date: 2/14/2008
Time: 2:02:18 AM
User: NT AUTHORITY\SYSTEM
Computer: NRTECC01
Description:
Windows Server 2003 Hotfix KB943055 was installed.

2 Intern

 • 

385 Posts

February 18th, 2008 06:00

I'd suggest you open a support case with EMC.

Have not seen this happen with a patch before so can not offer any advice.

50 Posts

March 18th, 2008 21:00

Casey, thanks!
I resolved this issue by recover the database...
No Events found!

Top