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September 7th, 2009 05:00

control centre alerts not sending emails.

I'm trying to set up some new alerts in control centre. I want them to email me, the alert is not registering in alert view and no email is ever sent. What am I missing? and are there any how giudes?

2 Intern

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227 Posts

October 13th, 2009 09:00

Follow the procedure to setup Alert notification by email in EMC
ControlCenter:

1.For ControlCenter 5.1.x and earlier, make sure that the GATEWAY
environmental variable has the address of a valid SMTP Server (you can use
the fully qualified Domain name or IP Address). This is no longer needed
for ControlCenter 5.2 and higher.

2.Modify the ECC_SERVER.INI file. Default location:

C:\ecc\ecc_inf\data\ \data

Make sure that the SMTP HOST = has the address of a valid SMTP Server (you
can use the fully qualified Domain name or IP Address).

3.Stop and Restart the ControlCenter Server and ControlCenter Store(s)

4.Create a Management Policy - Specify who you want to Notify
Please see EMC ControlCenter Console online help.

5.Assign the Management Policy to an Alert
Please see EMC ControlCenter Console online help.

2 Intern

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305 Posts

September 7th, 2009 13:00

Hi Guinevere and welcome to the forums.

I think that you should have customer status and therefore access to all the forums and therefore I've moved your question into a forum where it is more likely to get an answer.

To upgrade your account log in to Powerlink http://powerlink.emc.com/ and follow the instructions under ACCOUNT UPGRADE INFORMATION to Request an upgrade.


Julie
Forums Admin

2 Intern

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5.7K Posts

September 9th, 2009 02:00

I think there's an ini file on the ECC server which needs to have a line added to get smtp working, but I don't remember the name an location of this ini file. I'm sure our ControlCenter gurus can help you here ;)

472 Posts

September 9th, 2009 05:00

Hi,

The 'smtp host' parameter is in the :\ECC\ecc_inf\data\ecc_inf_hostname\data\ecc_server.ini file.


Regards,
Séamus Coffey
EMC Global Services

1 Rookie

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72 Posts

September 17th, 2009 11:00

The "Alert concepts and procedures" topic within the Console online help provides a starting point for understanding alerts within ControlCenter. This includes an overview and information regarding creation, editing, deleting, and responding to alerts. Additional information about emailing alerts can be found in the Console online help topic "Creating a management policy" and page 83 of Administrators Guide.
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