This post is more than 5 years old
3 Posts
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95234
May 8th, 2015 12:00
Intel Rapid Storage Technology made HDD dissapear
Recently my laptop stopped booting windows. When I turned it on, Intel Rapid Storage Technology 12.7.0.1936 window showed up and said, that one of my SSD volume is disabled and asked me to press CTRL+I to enter Configuration Utility. When I pressed that, I was only allowed to select Reset Disks to Non-RAID option. So I selected it, but windows still failed to start with a Operation System not found message.
So I changed the following settings in BIOS:
- SATA Operation: AHCI (instead of Intel Smart Response Technology)
- Intel Rapid Start Technology: Disabled (instead of Enabled)
- Boot List Option: Legacy (instead of UEFI)
Then I was able to launch windows setup from usb. Windows repair didn't help, I got The drive where Windows is installed is locked. Unlock the drive and try again. message. So I just temporary installed windows into SSD (during setup my 500GB HDD drive wasn't visible).
I even booted live ubuntu from usb and it didn't detect my HDD drive.
Also my HDD is not visible in BIOS. It shows Fixed HDD: None.
My laptop's specifications:
- Dell Inspiron 14 7000 Series 7437
- Intel Core i5-4210U CPU @ 1.7GHz
- mSata Device LITEONIT LMS-32L6M m-(S1) 32GB
- Windows 8.1
Does anybody know any tool or approach how to unlock my HDD from RST and make it visible again?
ejn63
9 Legend
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87.5K Posts
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May 9th, 2015 04:00
The drive has failed (the early symptoms you describe were your warning of impending drive failure) and needs to be replaced.
ejn63
9 Legend
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87.5K Posts
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May 8th, 2015 14:00
Unplug the system and remove the base cover. Disconnect and reconnect the hard drive -- if that doesn't get the system to see the drive, the drive is toast.
If the system is under warranty, call Dell and they'll send a replacement drive.
If it's out of warranty, you will need a new 2.5" SATA notebook drive (probably 7 mm for this system).
Andrius77
3 Posts
0
May 8th, 2015 18:00
I disconnected and reconnected the hard drive and it's still not visible in BIOS. Does that really mean, that my drive is a toast? Do I have any other options?
Andrius77
3 Posts
0
May 8th, 2015 22:00
After trying to disconnect and connect disk for second time - it worked and became visible. Thank you!
NirmalPM
2 Posts
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May 12th, 2020 00:00
During the past one week, I am facing an issue with the harddrive in my Inspiron 7572. The are two drives shown when I click 'My PC' - 'C' and 'D'. But while working with the laptop suddenly a notification will pop-up showing the following message :
Intel Rapid Store Technology
Available SATA harddisk removed.
Then, the I cannot see or access 'D:' drive!
Sometimes, it re-appears with this notification :
Intel Rapid Store Technology
SATA disk on Controller 0, Port 0 : detected.
Then, I will be able to see and access the 'D:' drive.
I used the SupportAssist software from DELL which was pre-installed in the laptop to check the system. It checked the system and did not report any issues. It also updated all the drivers. But still the issue persists. So I contacted DELL support. They asked me to boot into the BIOS get the device info which I did. I was told that there is no hardware problem and asked me contact their paid support team for any further assistance as I was told that I have only basic warranty! Ah ! I have warranty for only 39 more days before it expires.
And here, I find a comment that the symptoms show that the hard disk is about to fail soon !
slithergamer42
2 Posts
0
April 14th, 2021 20:00
I had a similar problem and a restart of the computer made my pc recognize the m.2 drive again.