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August 20th, 2014 12:00
Hard drive failure
Hi
I received the following error message when running a diagnostic check on my dell desktop that is not working.
Error code 2000-0142
validation 79085
msg: hard drive 0-S/N 5VPCMPCG, Long self test unsuccessful
Please explain what this means and how it can be fixed?
Kindest Regards
Eoin
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shesagordie
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August 20th, 2014 13:00
eoincalnan
Eoin,
It means that the hard drive has failed, or is failing and you need to replace the HD, followed by reinstalling windows and then loading all the drivers and applications.
If you have a Dell warranty in effect, contact Dell's Technical Support, for a replacement drive.
Note: If you are still able, backup all your files and folders you wish to save to other media, eg a USB thumb drive, ASAP
Bev.
shesagordie
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August 25th, 2014 21:00
toucail
If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE.
Note: Dell may make a charge for the disc.
If you don't reside in the US, contact Dell's Support that's located in your country.
You can find additional information here:
http://dellwindowsreinstallationguide.com/
Bev.
toucail
4 Posts
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August 25th, 2014 10:00
I have the same issue but my warranty is over so what can I do?
I try the HD in my tower in slave mode and I see all partition so I decided to format the main partition and put it back in my laptop.
But when I run the only CD for reinstalling that I have on the HD it fails with error f:\dosmenu.com not found or something like that???
Any idea?
Eric
shesagordie
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August 25th, 2014 11:00
toucail
As you have no Dell warranty in effect, the you will need to buy the replacement hard drive yourself, followed by reinstalling windows and loading the drivers and applications
Bev
shesagordie
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46K Posts
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August 25th, 2014 13:00
toucail
More info, please.
What is the version of windows that's installed and the computer model?
Is the CD a Dell OEM reinstallation disk and if it is, the same version that was factory installed?
Does the computer correctly recognize the new hard drive?
Bev.
toucail
4 Posts
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August 25th, 2014 13:00
Ok I have a replacement HD but the reinstalling CD coming with the laptop is not working
Error message:
missing batch file f:\dosmenu.bat
??
toucail
4 Posts
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August 25th, 2014 20:00
The computer model is inspiron 15 n3521
The HD is recognize correctly in BIOS
The windows version was Windows 8
I realize the CD Dell OEM I have is not for this computer I'm having trouble with
I have searched for the original CD for this computer but no luck. Is it possible to have another for download or shiped?
toucail
4 Posts
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August 26th, 2014 12:00
Ok Thanks for guiding me!
I finally had to call the Dell support and they will send me a replacing recovery disk
Again many Thanks! :-)
shesagordie
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46K Posts
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August 26th, 2014 12:00
toucail
Glad to hear the issue resolved.
Bev.