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2545
October 30th, 2016 04:00
E4310 Doesn't recognize DVD drive after WIN7 install
My wife brought home an E4310 that was no longer needed at her office. She knows that I like to tinker with computers and the machine looks to be a decent unit. The hard drive was removed for business reasons so I installed an SSD without any hiccups. I also installed WIN7 using the DVD drive.
Now the problem. The DVD drive shows up and tests fine using the bios but doesn't show up in hard drive manager in WIN7. I've tried several different suggestions that I have read here and nothing works. This tells me that the issue is somewhere in the operating system.
Has anyone else had this problem or heard of a fix?
The high and low filter delete trick in registry didn't work.
The Dell 'detect?' program didn't help.
I tried a few other things that I can't recall right now - I've been at this for a few hours, this one really has me confused. Any helpful suggestions are appreciated.
DELL-Rishi
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October 31st, 2016 17:00
Hi AXMRDR,
Thank you for the detailed response.
Kindly test the built in admin account. The standard user account will have many changes made into the OS namely the registry. The built in admin account will have its own Hive. This might help isolate if the issue is account related or not.
Also, restart and check in Safe Mode.
Keep us updated.
DELL-Rishi
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October 30th, 2016 14:00
Hi AXMRDR,
Is the ODD detected in device manager? Is there an ! mark? Are there any unknown devices in device manager?
Update the BIOS if possible - http://dell.to/2dTjSon - also check if there is a firmware available for your specific ODD as listed on the support site.
Check if the ODD shows up in the built in admin account - http://bit.ly/1Bgok2R
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.
Let us know if you have any other queries.
AXMRDR
3 Posts
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October 30th, 2016 23:00
AXMRDR
3 Posts
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November 3rd, 2016 18:00
Well I set up the elevated admin account. Rebooted and still didn't show up. I had an external DVD drive and plugged it into a USB port. Worked fine. Removed the external DVD drive and tried the internal DVD drive and it worked. Not sure what did it but it is working. Thank you. It was driving me crazy.
DELL-Rishi
4 Operator
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2K Posts
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November 4th, 2016 12:00
Hi AXMRDR,
Thank you for the update.
Strange behavior by the ODD, however, glad to hear that the issue has been resolved.
Should you need any info / help, contact us anytime.