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4816
December 12th, 2016 03:00
Bluray Drvie for XP8910
I recently bought an 8910 and would like to replace (or add) a bluray player. Dell support said I can only have one drive so will have to replace it. They also said there is no dell bluray player available at the moment and that there is a model which may be coming out but not sure when (Hitachi BU40N). They could noit give me the spec of that either and gave me a 3 month window of when there will be one, which is not acceptable to me.
I asked them to confirm the spec I need to procure if I was to buy it from another company and they did not know. I even gave them a model (Panasonic UJ-265) but they were not able to tell me if it will fit.
This is incredibly frustrating, hopefully someone can help/guide me to a resolution?
Many thanks ins advance
Cavaliar
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December 12th, 2016 14:00
Understood.
Thanks for your help!
DELL-Chris M
Community Manager
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December 12th, 2016 09:00
On the XPS 8910 parts page I see =
PVM4X BD-RE,6X,SATA,9.5T,BU40N,HLDS (Hitachi LG Data Storage)
But it is not available from Dell Spare Parts. Any 9.5mm slot drive with sata port would work.
Read through the XPS 8910 Service Manual. Then remove the current slot drive, pages 66-69. Then take the drive to a local store and purchase a bluray drive that matches the size and ports.
Cavaliar
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December 12th, 2016 09:00
Thanks Chris for your reply.
Are you able to confirm the Panasonic UJ-265 will be fine?
Regards
DELL-Chris M
Community Manager
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56.8K Posts
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December 12th, 2016 14:00
Confirm would imply that we had tested the Panasonic UJ-265, which we have not. It appears to be the correct form factor (slot-load) and sata connection. In theory, it should work.
MDQCC
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December 13th, 2016 16:00
Cavaliar....I'm facing the same problem/dilemma. I was able to get the part number referenced above (pvm4x) from the online chat after a bit of prodding. my concern is the face of the drive. will the model you referenced accept the plastic faceplate that comes with the XPS 8910 native DVD drive?
As stated above, any drive that is the right size will fit, but I'd prefer to get one that retains the clean front of the new tower. If you go with the one you've identified, would you mind sharing how it works with the XPS faceplate?
Cavaliar
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December 15th, 2016 03:00
Hi MDQCC,
I've fitted the new one. You can take off the bezel from the old and transfer it over and it looks clean. There are a couple of issues:
1) I could not get the BD-drive to click into place so I can be pulled out form the front. (which isn't a bad thing)
2) the PC recognised the drive was there but could not get it to work even though the driver should be a generic one. In device manager you can see it and it says that it is enabled an working fine. The drive also open and accepts a disk. The issue is it doesn't read it. Ive tried several bluray disks
Cavaliar
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December 15th, 2016 04:00
Yes it was a bluray movie and I do have cyberlink installed with power dvd. I did get it to recognise the movie a couple of times but kept of freezing before it could play it. I could here the drive whirring away but not achieving anything. I had to restart several times as task manager couldn't kill the session. Istarted looking for a specific driver, couldn't find it easily. It was sold as a generic model and no specific driver needed (On Amazon).
Lost patience and it is now in a package with a returns label on it!
Dell are a let down, they came back with an offer of a refurbished unit and insisted on installing for £200. A new one would have cost a lot less.
Rip off!
ejn63
9 Legend
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87.5K Posts
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December 15th, 2016 04:00
Are these data discs or blue-ray video movie discs? Windows has no native Blue-Ray support - you must use a software suite such as CyberLink's PowerDVD or a similar suite to read video/movie discs.
Breenda
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July 11th, 2017 21:00
Thanks
sunshineliu
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August 4th, 2017 00:00
Blu-ray player also can help you ,especially the charged one is of good use.I have used f2f soft blu-ray player for a whole year.