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21 Posts
0
949
February 17th, 2009 01:00
Unable to restore shorcut in multi domain evt !
We have installed the EmaiXtender release v4.81.409.
We have deployed shorcut support through Com Addin and OWA shorcut support and in the first windows domain (djo.ad) : all works fine.
But, in a particular case, we need to access to MsEXCHANGE through a second Windows Domain. I explain :
1 - some clients connect to Msexchange through the second domain (DF)
2 - they connect their mailbox in Outlook2003 to the master domain (djo.ad) and they indicate at this step their djo.ad account
3 - they can read and write email by this way
On this client computer
- we install the Com Addin for shorcut resolution
- The shorcut Icon appears
- The body text appears
- But the shortcut are not resolve and the attachment are not open in the outlook interface.
For your information, if we try at this time to connect to OWA, the shorcut are resolved and the customer can access to all.
Is it possible or not to have this configuration with multi domain and shorcut resolution and if it's possible what is the configuration I have forgotten ??
Thanks very much for your idea
We have deployed shorcut support through Com Addin and OWA shorcut support and in the first windows domain (djo.ad) : all works fine.
But, in a particular case, we need to access to MsEXCHANGE through a second Windows Domain. I explain :
1 - some clients connect to Msexchange through the second domain (DF)
2 - they connect their mailbox in Outlook2003 to the master domain (djo.ad) and they indicate at this step their djo.ad account
3 - they can read and write email by this way
On this client computer
- we install the Com Addin for shorcut resolution
- The shorcut Icon appears
- The body text appears
- But the shortcut are not resolve and the attachment are not open in the outlook interface.
For your information, if we try at this time to connect to OWA, the shorcut are resolved and the customer can access to all.
Is it possible or not to have this configuration with multi domain and shorcut resolution and if it's possible what is the configuration I have forgotten ??
Thanks very much for your idea
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ccharlto
64 Posts
0
February 23rd, 2009 07:00
This entry can also improve times if there are multiple emailxtender servers defined within the environment and if a group of users are archived on a specific EX server.
This solution is typically utilized when attempting to resolve shortcuts for Non Domain users.
I've seen a couple issues where default URL was not correctly defined. However, I have not fully tested modification of DefaultURL or if it will accept Multiple entries.
ccharlto
64 Posts
1
February 23rd, 2009 07:00
I think you may find some success with the following by adding/creating the ExList key within the Registry:
- On the client add the following registry Keys:
HKLM\Software\EMC\EXShortcutAddin\EXList
- under the new EXList key create the following string value:
EXList
- Configure this value with both the internal DNS name of the EmailXtender server and the External IP address of the EmailXtender server, separated by a comma (ExURL1,ExURL2, ExURL3, etc)
- Sample URL's that need to be specified in this value
http://InternalEmailXtenderServerName/EXShortcut/Query.asp, http://ExternalIPAddress/ExShortcut/Query.asp
Hope this helps
Wisers
2 Intern
•
138 Posts
0
February 23rd, 2009 07:00
Can you clairify what the EXList key will do? the value looks the same as what goes on the "DefaultURL" key that exists.
I notice that you are able to put multiple http addresses in the EXList key. Do you know if DefaultURL will also accept multiple entries in order to make the query process redundant?
a_couffignal
21 Posts
0
February 24th, 2009 03:00
I have the same answer from another topics and it works perfect