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October 8th, 2012 07:00
Restore shortcuts not working
I have a single user that I cannot restore shortcutted messages to. I am running a Shortcut task via Email Extract and choosing the option to Restore All Shortcut Messages, for all dates. I then choose the email server and the users mailbox.
The job runs for about 3-4 minutes and the summary table shows no messages restored. I have opened the users mailbox and confirmed 1) No messages were restored and 2) The user definitely has shortcut messages in his mailbox.
Would anybody happen to have any suggestions?
I was able to run this same restore job on another user mailbox with no issues encountered.
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Joshua Thompson
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8 Posts
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October 8th, 2012 07:00
I logged off the server and back in and this appears to be working now.
After a mailbox is moved it appeasrs that Email Extract must be refreshed before it is fully aware of the mailbox. Just my thoughts.