How do I create shortcuts to exchange after email has been deleted?

Hi Gary,

Creating shortcuts would not delete data from users mailbox. It does not matter if offline access was installed or not. Message deletion is only possible if someone created an activity to delete messages or users would have initiated delete in their mailbox (manually).

SourceOne or EX can only shortcut messages that are already in the mailbox with one exception which is shortcut PST files to the mailbox using SourceOne.

You will have to restore data and then shortcut. Offline access is only going to cache full emails for the shortcuts that is in the user mailbox. If offline access is installed, it does not mean we should delete emails from users mailbox. Here is an explanation how these things work:

1. Users has full emails in their mailboxes as those were received.

2. Now you roll out Offline Access to make sure it caches emails in advance before shortcuts are created.

3. Run shortcut jobs which will replace full emails with shortcut stubs.

4. On client machines where offline access is installed, it keeps on checking if emails that matches the settings are in cache DB. If there is cache miss those will be pulled from archive silently without user noticing anything.

5. When user clicks on an old shortcutted email if it is already in the Offline Access cache that is returned from cache. In case of cache miss, priority request is created and mail will be pulled from archive server provided you are on the network. A pop-up will be displayed when this happens.

I hope this helps.

Regards,

Rajan